topic Porting error: "we are experiencing difficult processing this request...." in Get Support

Porting error: "we are experiencing difficult processing this request...."

Mich_e — Wed, 05 Jan 2022 06:40:03 GMT

Hello,

Just signed up with PM. First phone worked fine no problems. Second phone is giving the error: "we are experiencing difficult processing this request...."

Steps taken:

- activated the SIM

- selected new number

- tested it worked

- loged into the portal

-tried to port my number from TELUS, web site was slow and hung up twice

- Third try it gave the error message

Please help moderator @Shazia_K

Re: Porting error: "we are experiencing difficult processing this request...."

Mich_e — Tue, 31 Jan 2017 01:39:26 GMT

After a few reboots and test the phone is working using the ported number...sorry to panic : )

Re: Porting error: "we are experiencing difficult processing this request...."

Watoko — Tue, 31 Jan 2017 03:17:11 GMT

Glad to know it worked out in the end! Welcome to PM and enjoy your service!

Re: Porting error: "we are experiencing difficult processing this request...."

Mary_M — Tue, 31 Jan 2017 14:36:56 GMT

We're happy to hear that you have successfully activated and ported your number over. Welcome to Public Mobile @Mich_e 🙂

Cheers,

Mary