topic Re: Data not working in Get Support

Data not working

manak — Wed, 05 Jan 2022 06:39:58 GMT

I just moved my LG G5 over from Koodo and everything worked there. Voice and Text are fine. Wifi is fine. Just data is a problem.

Mobile data is on

apn was updated : (sp.mb.com etc)

mobile networks set to: gsm/wcdma/lte auto

LG network reset done

device restarted

Any suggestions?

Thanks

Re: Data not working

Dunkman — Wed, 05 Sep 2018 13:16:48 GMT

@manak

Need to make sure that APN setting matches exactly including upper and lower caps. Maybe check the APN setting according to this website:

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

According to website, you will might need to do a factory reset:

If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone.

Re: Data not working

popping — Wed, 05 Sep 2018 13:31:21 GMT

@manak

You need to do a network reset for your LG G5 after changing provider even you are on the same network with different provider.

Please do not perform factory reset as factory reset delete everything. Network reset only clear the network related parameters. Your LG G5 will work right away after network reset without setting up your account, contacts etc again.

Re: Data not working

will13am — Wed, 05 Sep 2018 13:40:23 GMT

@Dunkman wrote:
@manak
Need to make sure that APN setting matches exactly including upper and lower caps. Maybe check the APN setting according to this website:

Ensure you have the correct APN settings by visiting https://apn-canada.gishan.net/. Select the brand and model of your phone, scroll down the page and then select Public Mobile. After doing so, you will be provided with the exact APNs required for your phone on our network.

According to website, you will might need to do a factory reset:

If you have an LG phone and you still aren’t able to use your data after all of this, we suggest doing a factory reset of your phone.

I think network reset is sufficient. Factory reset would be like hitting a fly with a sledge hammer.

Re: Data not working

mimmo — Wed, 05 Sep 2018 13:57:19 GMT

If network reset does not work then factory reset is needed . From what I remember the factory resets we're needed more often than not with lgs. Ofcourse do every other option first.

Re: Data not working

manak — Wed, 05 Sep 2018 17:25:06 GMT

Hi All,

Thanks all for the quick response. Looks like the LG G5 needs a factory reset for data to start working. 😞