topic Re: Payments in Get Support

Payments

hilarybennett62 — Wed, 05 Jan 2022 06:39:56 GMT

I made two payments totaling $50. Was supposed to get that plan. Instead they put me on the 40 one and I had $18 left. They screwed up and now Im almost out of data when I should still have 4g left!! Because they put me on the wrong plan#! HELP!!

Re: Payments

KMG — Wed, 05 Sep 2018 12:10:46 GMT

Did you set up your account to change plans? Or did you just add $50?

If you were trying to change plans and it didn't go through properly, contact the Moderator Team so they can change you over to the plan that you were supposed to be on.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments

GreatCanadian — Wed, 05 Sep 2018 12:10:45 GMT

Who put you on the wrong plan? Did you set it up yourself online, or somewhere else like Walmart.

Re: Payments

will13am — Wed, 05 Sep 2018 12:57:24 GMT

@hilarybennett62, on top of the help you have already received, it is important for you to understand if not already fully understood, this service is primarily self serve requiring the customer to do all the heavy lifting so to speak. After you get this problem sorted out with the moderator team, it would be highly beneficial to review some of the knowledge base articles to bone up on the account management. This is a good article to start with since the account is already activated. There are many other knowledge base articles contained in the knowledge base forum. If you have any questions or concerns about the information, don't hesistate to ask. The forum members here are eager to assist.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245798