topic Re: Data is not working in Get Support

Data is not working

crazycolby — Wed, 05 Jan 2022 06:39:56 GMT

Just port in from virgin mobile at 3:20pm today, phone call is working now, but data is not, please help.

Re: Data is not working

SD08 — Mon, 30 Jan 2017 21:54:25 GMT

Porting usually takes a couple of hours to complete. I advise to give it a bit more time.

In the meantime, check your APN settings and reboot your phone:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

If it still doesn't work by this evening, then it may be a porting error. Then you'll need a moderator's help to fix it:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Contacting-our-Community-Moderators/ta-p/76452

Re: Data is not working

CaNuCk07 — Mon, 30 Jan 2017 21:59:55 GMT

My port was done almost isntantly, received a text within 10 minutes of starting the port. Maybe just luck, but if i were you i would private message the moderators as @SD08 mentioned.

@Shazia_K

Re: Data is not working

crazycolby — Mon, 30 Jan 2017 22:21:53 GMT

Tried APN and still not working. thank you

Re: Data is not working

SD08 — Mon, 30 Jan 2017 22:26:01 GMT

Looks like you have a porting problem. You'll need to private message a moderator with your account phone number.

Re: Data is not working

crazycolby — Mon, 30 Jan 2017 22:36:54 GMT

Sure thank you

Re: Data is not working

mimmo — Mon, 30 Jan 2017 22:53:03 GMT

What phone are you using? some phones LG G5 I think require a factory reset. did you create a new apn or edit an existing one?

Re: Data is not working

crazycolby — Mon, 30 Jan 2017 23:02:36 GMT

Huawei and edit an existing one

Re: Data is not working

mimmo — Mon, 30 Jan 2017 23:04:43 GMT

try using a new apn instead of editing.

dumb question but self serve shows you have data addon? and it shows that it is 0ish/?gig????

Re: Data is not working

crazycolby — Mon, 30 Jan 2017 23:14:01 GMT

It shows 6144mb for data

Re: Data is not working

gunter — Tue, 31 Jan 2017 00:24:01 GMT

If you can text/call, then it's most likely your APN Settings, so you need to update that

Re: Data is not working

srlawren — Tue, 31 Jan 2017 00:42:04 GMT

Data and porting are unrelated so please disregard anyone that's mentioned a porting issue.

What EXACT model of Huaweui phone do you have, @crazycolby? Be as specific as posssible.

Re: Data is not working

srlawren — Tue, 31 Jan 2017 00:45:17 GMT

@crazycolby here's another silly question: are you sure you have mobile data enabled on your phone? On most Android phones it's easy to disable it by accident by tapping on the mobile network icon in your quick toggles on the notification pane. I've done this a few times and felt silly when I figured it out a few mins of wonder.

Re: Data is not working

crazycolby — Tue, 31 Jan 2017 03:19:18 GMT

Working very well now when I create a new apn. Thank you guys

Re: Data is not working

Colduncan — Tue, 31 Jan 2017 04:20:24 GMT

Try restarting your handset sometimes that can correct the data issue.