topic Re: cell reception in Get Support

cell reception

murphymolly1938 — Tue, 04 Jan 2022 10:15:20 GMT

I am dropping cell calls

Re: cell reception

Anonymous — Mon, 08 Nov 2021 17:07:29 GMT

@murphymolly1938

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: cell reception

hTideGnow — Mon, 08 Nov 2021 17:11:10 GMT

@murphymolly1938 which province and city are you currently at?

What brand and model is your phone?

It just happen ? or you always have this problem?

are experiencing dropping calls when your are already on a call? or incoming call goes directly to voicemail?

try to change your network to 3G Only. If it is incoming calls to voicemail, this should help.

Re: cell reception

softech — Mon, 08 Nov 2021 17:27:59 GMT

@murphymolly1938 did you try reboot your phone or reseating the SIM yet? Try them first.

If issue persists, try to put your SIM on a second phone and test it out for a day or two to see if it works better. Just want to confirm if it is network or device issue.

Re: cell reception

CountyDownIeUk — Mon, 08 Nov 2021 17:54:01 GMT

@murphymolly1938

Great Irish name!! The Murphys!!!

Check how close you are to a Bell or Telus tower.

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=52.000000&lng=-97.000000&zoom=4&type=Roadmap&layers=a&pid=0

Re: cell reception

HALIMACS — Mon, 08 Nov 2021 18:44:08 GMT

Hi @murphymolly1938

Are the calls dropping when you are in a particular location, or does it happen regardless of where you are, inside or outside?

If it generally happens when you are in an enclosed area, such as a building surrounded/fabricated mostly by concrete, it is likely due to poor reception.

Re: cell reception

t_p — Mon, 08 Nov 2021 18:56:21 GMT

@murphymolly1938 wrote:
I am dropping cell calls

@murphymolly1938

A few ideas gleaned from the web:

Take the cover off your phone.
Don’t block your phone’s antenna.
Keep the battery charged.
If you’re moving, stop.
Go outside / get clear of obstructions.
Try a different location.
Increase your elevation.
Try Wifi calling.
Find the nearest cell tower.
Switch to the 3G network.

Re: cell reception

CountyDownIeUk — Mon, 08 Nov 2021 19:48:35 GMT

@t_p wrote:
@murphymolly1938 wrote:
I am dropping cell calls
@murphymolly1938
A few ideas gleaned from the web:
Take the cover off your phone.
Don’t block your phone’s antenna.
Keep the battery charged.
If you’re moving, stop.
Go outside / get clear of obstructions.
Try a different location.
Increase your elevation.
Try Wifi calling. <===== Public Mobile does not offer.
Find the nearest cell tower.
Switch to the 3G network.

Re: cell reception

esjliv — Mon, 08 Nov 2021 21:07:10 GMT

@murphymolly1938 wrote:
I am dropping cell calls

@murphymolly1938

Try performing a reset of your network settings.

Apple - Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."