topic Re: Usage details in Get Support

Usage details

stevesteal — Wed, 05 Jan 2022 06:39:46 GMT

I'm trying to find a phone number I deleted a while ago so I thought I would look at my usage history from March of last year (when I know I last sent/received a call from this person) and I can't seem to pull details of call I made from any period from last year. I put in the search criteria from March 1, 2016 tp April 30, 2016 and no numbers come up at all. Please help. Thanks

Re: Usage details

Luddite — Mon, 30 Jan 2017 02:18:56 GMT

Yep, not available to me either. This was the response: "The Usage History covers 90 days of usage.". That's it; nothing beyond the last 90 days.

Re: Usage details

stevesteal — Mon, 30 Jan 2017 02:22:07 GMT

Thank you! That's cray cuz when I was with Rogers I could go back a year and look at my usage and find a number no problem. Thanks for taking the time to reply

Re: Usage details

Watoko — Mon, 30 Jan 2017 05:41:14 GMT

Might be the cost of keeping a detailed usage history.

Not sure if your phone keeps a long history, but you could try checking your call logs on your phone.

Re: Usage details

stevesteal — Mon, 30 Jan 2017 13:50:00 GMT

Thanks for the reply. Unfortunately I use CC cleaner regularly so my history only goes back a few weeks at any given time. Something to think about though. Thanks again for the reply.

Re: Usage details

WearySky — Mon, 30 Jan 2017 14:35:05 GMT

@stevesteal wrote:
Thank you! That's cray cuz when I was with Rogers I could go back a year and look at my usage and find a number no problem. Thanks for taking the time to reply

Rogers is required by l;aw to keep customer bills for 7 years. I assume that's because they're a postpaid provider.

Re: Usage details

theoc198 — Tue, 31 Jan 2017 08:38:25 GMT

@stevesteal I would highly recomend not using apps like CCleaner, virus scanners for phones, etc. They don't actually do anything. Unless you have a very specific use case for them (deleteing hidden files or something specific) they will only negatively impact your battery life and phones performance.

Re: Usage details

stevesteal — Tue, 31 Jan 2017 13:25:54 GMT

Good to know - thank you