https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134465#M124386 My previous plan was 6gb province talk. Plan has been changed to new promo plan. But my account said plan suspended. I thought this is normal on renewal date. I will send pm to moderator. Thanks. Sun, 29 Jan 2017 16:18:44 GMT tiktok72 2017-01-29T16:18:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134456#M124384 Today is my renewal date. But my phone is not working. No data, no talk, no text. It is auto pay and new promo plan suppose start today. Can anyone help me? Thanks. Wed, 05 Jan 2022 06:39:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134456#M124384 tiktok72 2022-01-05T06:39:37Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134463#M124385 <P>Have you gone into your account to see what it says there? &nbsp;Is this a routine renewal or does it involve a plan change? &nbsp;Anyway, it maybe worthwhile to send a private message to a moderator to look into your account. &nbsp;I can tag one for you in this thread. &nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/9663">@Shazia_K</a>, please help this customer with possible account issues.</P> Sun, 29 Jan 2017 16:11:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134463#M124385 will13am 2017-01-29T16:11:26Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134465#M124386 My previous plan was 6gb province talk. Plan has been changed to new promo plan. But my account said plan suspended. I thought this is normal on renewal date. I will send pm to moderator. Thanks. Sun, 29 Jan 2017 16:18:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134465#M124386 tiktok72 2017-01-29T16:18:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134466#M124387 <P>It is not normal for your service to be disrupted. &nbsp;Your account apparently can show erroneously that the service is expired but it self corrects the following day. &nbsp;I have seen other customers reporting issues with plan upgrades. &nbsp;You may the in the same situation. &nbsp;Definitely report it if there is a service disruption.</P> Sun, 29 Jan 2017 16:32:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134466#M124387 will13am 2017-01-29T16:32:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134469#M124388 Thanks. My phone is working now. Some reason they chareged me $75 not $120. I just add fund and reactivated. Sun, 29 Jan 2017 16:47:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134469#M124388 tiktok72 2017-01-29T16:47:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134471#M124389 You are on a 90 day plan. If u got autopay set up u should automatically save $6 from that $120. Sun, 29 Jan 2017 17:02:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-phone-is-not-working/m-p/134471#M124389 Lteguy 2017-01-29T17:02:11Z