topic Re: Cannot make calls. System is telling me I do not have a long distance add-on. in Get Support

Cannot make calls. System is telling me I do not have a long distance add-on.

karinebba — Wed, 05 Jan 2022 06:39:31 GMT

Cannot make calls. The system is telling me I do not have a long distance add-on. This started the middle of last week.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

MoreYummy — Tue, 04 Sep 2018 21:29:46 GMT

What plan do you have?

The number you called is long distance to you?

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

karinebba — Tue, 04 Sep 2018 21:48:20 GMT

$10 Plan 50 Minutes.

1min and 12 seconds used.

The number is local and if it wasn't it is Canada Wide Calling included in the plan.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

will13am — Wed, 05 Sep 2018 01:16:37 GMT

@karinebba, try inserting a 1 in front of the 10 digit number. Also, is this the first time this is happening with a particular area code? There are instances where account provisioning problems prevent the area codes from being properly assigned against the calling feature in an account. If this turns out to the be the problem, then moderator team assistance is needed to refresh the account. Try adding 1 first and see if it helps to resolve the issue.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

karinebba — Wed, 05 Sep 2018 17:06:21 GMT

Adding a 1 does not work.

This is the first time. (going on a week now)

A message has been sent to the mod team 24 hours ago.

How long does it usually take to get a response from the Mod team?

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

krazykiwi — Wed, 05 Sep 2018 17:13:54 GMT

@karinebba wrote:
Adding a 1 does not work.
This is the first time. (going on a week now)
A message has been sent to the mod team 24 hours ago.
How long does it usually take to get a response from the Mod team?

It can take up to 48 hrs for a response. Have you checked your account to see if you have used up your minutes recently? Sometimes it takes a bit to update your usage.That plan only has 50 mintes and then it will stop allowing calls until you either add a calling addon or you start a new 30 day cycle.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

marlenegolf — Wed, 05 Sep 2018 17:21:37 GMT

Have you tried turning you phone off, waiting 10 seconds before turning it back on? Sometimes, that process works.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

karinebba — Wed, 05 Sep 2018 17:31:57 GMT

Call time is 1 minute and 12 seconds.

Re: Cannot make calls. System is telling me I do not have a long distance add-on.

vic3148 — Fri, 14 Sep 2018 03:52:28 GMT

Did you get a response to this? I am currently having the same problem.