topic Re: Unable to watch streams on twitch app in Get Support

Unable to watch streams on twitch app

wtran88 — Wed, 05 Jan 2022 06:39:22 GMT

Started happening a week ago. Im unable to watch stream on the twitch app. It just has a black screen. Been doing a little bit of reading and im convinced it has to do with public mobile.

To be clear when i connect to wifi, it works. It does not work when im receiving data via public mobile network.

Is it being blocked?

Re: Unable to watch streams on twitch app

NDesai — Sat, 28 Jan 2017 05:09:36 GMT

@wtran88 I just installed Twitch app to test and videos are working just fine so its not Public Mobile issue.

Re: Unable to watch streams on twitch app

wtran88 — Sat, 28 Jan 2017 06:35:51 GMT

@NDesai were you sure you were disconnected from wifi?

Re: Unable to watch streams on twitch app

NDesai — Sat, 28 Jan 2017 07:11:45 GMT

@wtran88 wrote:
@NDesai were you sure you were disconnected from wifi?

Yes, first i tried it with wifi and then turning wifi off and LTE on. It worked fine with both.

Re: Unable to watch streams on twitch app

will13am — Sat, 28 Jan 2017 13:47:17 GMT

Is mobile data working for all apps other than twitch? Could it be due to an app setting that is blocking it when on mobile data? Check the settings within the twitch app as well as mobile data settings on the system to make sure everything is in order.

Re: Unable to watch streams on twitch app

sheytoon — Sat, 28 Jan 2017 18:27:31 GMT

In addition to what @will13am has suggested, check your operating system to see if your app is allowed to use mobile data (foreground and background). Maybe it has been disabled by mistake.

If you have access to another phone, try moving your SIM and trying it on the other phone on LTE.

Re: Unable to watch streams on twitch app

Watoko — Sat, 28 Jan 2017 20:28:30 GMT

If all else fails after the above suggestions, try reinstalling the app.

Re: Unable to watch streams on twitch app

dohadotahmed — Sun, 29 Jan 2017 00:35:21 GMT

I installed the twitch app from Google play and it worked on public mobile 3g and LTE without any problem. So as some other suggested I believe something wrong with the app itself and nothing to do with the public mobile end.
So try to uninstall the app and reinstall it.

Re: Unable to watch streams on twitch app

Luddite — Sun, 29 Jan 2017 01:58:10 GMT

@wtran88 Check your account to confirm you have any data left.

Re: Unable to watch streams on twitch app

para — Sun, 29 Jan 2017 22:40:44 GMT

I am also having a problem watching twitch while on mobile data.

This what I have noticed:
Twitch works while on wifi.
Twitch works if you start watching a stream while on wifi then switching to mobile data.
Twitch does NOT work work when starting the app and trying to watch a stream. It sucks cause I want to listen to audio of a stream to save data but cant.

Re: Unable to watch streams on twitch app

iAMGrumpy — Wed, 08 Feb 2017 19:11:44 GMT

Was this ever solved?

I've been with public mobile since September and twitch has always worked. I was just watching a stream and got a popup from my OS saying that I've used a certain amount of data this month.

After dismissing the popup, twitch no longer loads any streams while using PM data. I haven't gotten a chance to try yet with wifi.