topic Re: Invalid SIM card?? in Get Support

Invalid SIM card??

kelana — Wed, 05 Jan 2022 06:39:14 GMT

I purchased a SIM card and package at London Drugs.. Received a transfer confirmation email.. worked fine for about 3 hours... Then the SIM card when unregistered?? and it says it is invalid when I try to activate it again? I am not able to log into the self service or anything, but did get a confirmation email from there as well.

Re: Invalid SIM card??

mimmo — Tue, 04 Sep 2018 16:26:50 GMT

I think you need to message the mods with your account details and account issue.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

If you have a Porting issue, please also include:

The number you want to port, PM sim number, old account number, old account name exacly as on bill

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Invalid SIM card??

drmartin — Tue, 04 Sep 2018 16:34:15 GMT

@mimmo wrote:
I think you need to message the mods with your account details and account issue.

How can you get help with your account, activation, or service?
Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.
In your message please include:
PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
If you have a Porting issue, please also include:
The number you want to port, PM sim number, old account number, old account name exacly as on bill
Don't know your pin?--provide any 3 of the following:
Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount
How long until they reply?:
Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time] from 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.
Additional Useful Information:
Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Maybe try to remove the sim card and re-install it. Reboot your phone too. The mods take a week to reply at the moment, so do a lot of troubleshooting before waiting. 😄

If you have another phone to test the sim card in, that's always a good way to show if its the sim or the phone.

Re: Invalid SIM card??

CS_Agent — Wed, 05 Sep 2018 14:03:29 GMT

Hi @kelana,

We've responded to your private message. Please check your inbox.

Best,

Syed