topic Re: Could not activate cellular data network in Get Support

Could not activate cellular data network

mrlayance — Wed, 05 Jan 2022 06:39:09 GMT

Morning,

Finally got my iphone unlocked last night. Voice and text work but I have issues with data.

Could someone check my account please. Plan is 4.5G at 3G speed. LTE off, APN set to isp.mb.com.

"Could not activate cellular data network

You are not subscribed to a cellular data service"

Re: Could not activate cellular data network

stonechucker — Tue, 04 Sep 2018 12:48:13 GMT

Your 3G data is on the LTE network, so you can turn on the LTE.

Check for a carrier update. I'm not an iPhone user, but @Luddite my be able to assist on this.

Re: Could not activate cellular data network

Anonymous — Tue, 04 Sep 2018 13:01:36 GMT

@mrlayance, For troubleshooting, check out this post. Also, for APN settings, check out this post.

Re: Could not activate cellular data network

mrlayance — Tue, 04 Sep 2018 13:20:35 GMT

no luck, changed APN, checked all settings and rebooted. No luck.

Re: Could not activate cellular data network

Luddite — Tue, 04 Sep 2018 14:31:44 GMT

@mrlayance Try Settings >> General >> About. If a carrier update is offered install it.

Confirm cellular data and roam are both ON.

What model is your iPhone? Some older models require a different method to get APN installed: https://productioncommunity.publicmobile.ca/t5/Discussions/APN-setting-with-iphone-4-ios-7/m-p/54513#M13495

Re: Could not activate cellular data network

mrlayance — Tue, 04 Sep 2018 14:33:08 GMT

Iphone SE

Cell Data and Roam On, LTE On.

About

Network Public Mobile

Carrier Public Mobile 32.0

My Plan

This plan includes: -

- 4.5GB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

$40 per 30 Days

Data & Data Add-Ons

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
4.5GB at 3G Speed	4608	0	4608	Active

Re: Could not activate cellular data network

Luddite — Tue, 04 Sep 2018 14:34:12 GMT

All that looks correct and as you can make calls suggest it's time to contact the Moderator Team. Click this: message to moderators to send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotten the PIN, provide any 3 of the following in your message: complete mailing address, email address, alternate phone number, last top up date & amount.

Moderator hours are: Monday to Friday, 9 am (ET) to 9 pm (ET); Saturday - Sunday 9 am (ET) - 7:30 pm (ET). Usually they answer within in a few hours, but can take 24.

Re: Could not activate cellular data network

mrlayance — Tue, 04 Sep 2018 18:23:47 GMT

Message has been sent to mods. Patently waiting for a reply.

Re: Could not activate cellular data network

mrlayance — Tue, 04 Sep 2018 23:28:31 GMT

Just figuered out the issue. Under General I had old APN settings still present... All working now.