topic Re: Payed for plan but Network is still Unknown in Get Support

Payed for plan but Network is still Unknown

TanaBanana — Wed, 05 Jan 2022 06:39:04 GMT

Hi, I just payed for my plan like it said to do before Oct 4th so I didn't loose my number but it's not allowing me to make calls!! The sim network is Unknown and service is not running! It hasn't even been 90 days so why did I get kicked off the network.

Re: Payed for plan but Network is still Unknown

popping — Tue, 04 Sep 2018 03:41:29 GMT

@TanaBanana wrote:
Hi, I just payed for my plan like it said to do before Oct 4th so I didn't loose my number but it's not allowing me to make calls!! The sim network is Unknown and service is not running! It hasn't even been 90 days so why did I get kicked off the network.

If your account is suspended and less than 90 days, you need to send a private message to moderator to re-activate your account.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payed for plan but Network is still Unknown

TanaBanana — Tue, 04 Sep 2018 04:24:43 GMT

Thank you!! ☺️

Re: Payed for plan but Network is still Unknown

AaronL — Tue, 04 Sep 2018 18:10:11 GMT

Yes please send this to an administrator to take care of. They will get you fixed and ready in no time.

Re: Payed for plan but Network is still Unknown

TanaBanana — Tue, 04 Sep 2018 18:44:13 GMT

Ive messaged them and I'm STILL waiting for a response. I figured it out and they just need to fix my sim card as I reported my phone stolen last month. I hope I won't have to get another sim 😞

Re: Payed for plan but Network is still Unknown

stonechucker — Tue, 04 Sep 2018 19:16:27 GMT

@TanaBanana, I believe the SIM card will need to be replaced. Of course, you can wait for the official response from the Moderator_Team.

Re: Payed for plan but Network is still Unknown

TanaBanana — Tue, 04 Sep 2018 21:59:40 GMT

@stonechucker Thats the conclusion I've come to but you never know so ... fingers crossed 🤞

I hope I won't have to pay for it again 🤔

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:45:09 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:46:12 GMT

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:45:22 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:47:22 GMT

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:47:45 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:47:58 GMT

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:48:07 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:48:16 GMT

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:48:26 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:50:09 GMT

Re: Payed for plan but Network is still Unknown

CS_Agent — Fri, 07 Sep 2018 00:50:22 GMT

Re: Payed for plan but Network is still Unknown

TanaBanana — Fri, 07 Sep 2018 00:46:54 GMT

🙂

Re: Payed for plan but Network is still Unknown

wetcoaster — Fri, 07 Sep 2018 00:34:33 GMT

@TanaBanana wrote:
IMEI #:

🙂

@CS_Agent(Celsina), @TanaBanana

With all the unique / personal information involved, this should be discussed in a private message conversation, no?