topic Re: Why is the payment transaction history so complex? in Get Support

Why is the payment transaction history so complex?

Tup — Wed, 05 Jan 2022 06:38:57 GMT

So overnight, the fall promo plan renewed but I can't figure out what I was actually charged based on the transaction summary. I pm'd the mods but why so compex?!

Jan 26, 2017

Unlimited Provincial Talk/Appels Illimités dans la Province

$51.00

$0.00

Jan 26, 2017

Unlimited International Text/Messagerie texte à l'International

$45.00

$51.00

Jan 26, 2017

12GB Data/Données 12 Go

$125.00

$96.00

Jan 26, 2017

90-day pass/Passe de 90 jours

$25.00

$221.00

Jan 26, 2017

Fall 2016 Promo/Offre de l’automne 2016

$126.00

$246.00

Jan 26, 2017

Automatic Top-Up/Réapprovisionnements auto.

$71.00

$120.00

Jan 26, 2017

Reward - Refer-a-Friend ($1 per active friend) /Récompense - Référez-un-ami (1 $ par ami actif)

$33.00

$49.00

Jan 26, 2017

AutoPay Reward

$6.00

$16.00

Jan 26, 2017

Reward - Community/Récompense – Communauté

$4.00

$10.00

Re: Why is the payment transaction history so complex?

CaNuCk07 — Thu, 26 Jan 2017 16:39:37 GMT

It does get a little messy, but as long as the final payment shows up properly thats all that really matters.

Re: Why is the payment transaction history so complex?

Tup — Thu, 26 Jan 2017 16:42:18 GMT

So based on what is shown above, what was I actually charged? I know tax is not shown and would be added later. Why does fall promo show $126? Shouldn't it be $120?

Re: Why is the payment transaction history so complex?

Luddite — Thu, 26 Jan 2017 17:00:35 GMT

Looks like you paid $71:

, 2017

Automatic Top-Up/Réapprovisionnements auto.

$71.00

But check your credit card.

The balance was rewards. Congrats. 👍

Re: Why is the payment transaction history so complex?

jpar — Thu, 26 Jan 2017 17:16:50 GMT

@CaNuCk07 wrote:
It does get a little messy, but as long as the final payment shows up properly thats all that really matters.

This is true, but it would make things easier for customers - and probably cut down on support from mods, etc. - if billing was illustrated in a more user-friendly way.

Re: Why is the payment transaction history so complex?

Tup — Thu, 26 Jan 2017 17:21:59 GMT

Credit card bill won't show charge for a couple of days....I can't see the pending charges before they are posted.

Re: Why is the payment transaction history so complex?

CaNuCk07 — Thu, 26 Jan 2017 17:39:45 GMT

@jpar True, but sometimes maybe it jsut takes spending a little time to understand whats there and get used to it. I didnt have a problem understanding in the method it was presented but everyone works differently.

Re: Why is the payment transaction history so complex?

jpar — Thu, 26 Jan 2017 17:44:38 GMT

@CaNuCk07 wrote:
@jpar True, but sometimes maybe it jsut takes spending a little time to understand whats there and get used to it. I didnt have a problem understanding in the method it was presented but everyone works differently.

I don't either, but it seems like a change that could be implemented with little difficulty.

Re: Why is the payment transaction history so complex?

kav2001c — Fri, 27 Jan 2017 03:04:42 GMT

That is discount amount

@Tup wrote:
So based on what is shown above, what was I actually charged? I know tax is not shown and would be added later. Why does fall promo show $126? Shouldn't it be $120?

If you add up plan you can see normal amount charged is $246

Subtract $126 (Fall Promo) is 246 - 126 = $120

The bill is actually pretty straight forward, just think of a balance sheet

Add up both columns and difference between them is what you are charged

First column shows everything you paid, got rewards, and promos

Second column shows ALL charges (so $246 for plan)

Third column is your running balance (in this case $0 once all said and done)

Re: Why is the payment transaction history so complex?

eppie — Tue, 07 Mar 2017 00:13:49 GMT

I agree. Why not just show how much was charged to the credit card?

Re: Why is the payment transaction history so complex?

stonechucker — Tue, 07 Mar 2017 13:13:49 GMT

I think the reason we see all the detail, is so that we can verify our rewards are applied correctly, along with the amount we actually are charged.

Personally, I'd rather see the current transaction list, than a simplified summary.

Re: Why is the payment transaction history so complex?

kav2001c — Tue, 07 Mar 2017 17:15:49 GMT

@eppie they do

There is a line that shows what was charged to your card in the list

Public also has a summary page (before renew) that shows plan cost, expected rewards, and expected credit card charge if you prefer less details

Re: Why is the payment transaction history so complex?

srlawren — Tue, 07 Mar 2017 21:05:01 GMT

@Tup wrote:
Why does fall promo show $126? Shouldn't it be $120?

@Tup as @kav2001c mentioned, the $126 is a credit provided by PM. Any other 90-day plans with a talk, text, and data component will get a $60 credit every 90 days, but the 2016 Fall Promo plan has an additional $66 on top of that. You will continue to get the full credit every cycle until such time as you explicitly choose another plan, or your account becomes deactivated (90 days of non-payment after the end of your most recent cycle should you choose to turn off auto-pay and not keep paying for your service).

Re: Why is the payment transaction history so complex?

texwood — Fri, 17 Mar 2017 20:51:14 GMT

I mentioned in another thread as well that the current billing display is rather confusing. IMO PM could use an overhaul in displaying the debit/credit information that matches how plans are being advertised.