topic Re: what a pian, account suspend need help from mod urgent in Get Support

what a pian, account suspend need help from mod urgent

Cypm — Wed, 05 Jan 2022 06:38:44 GMT

a few weeks i have seen people have problem using the phone service when it is time to renew their new 90days plan, they have their autopay, however somehow autopay seems does not do the job. it did not automatic take payments from the credit card. so this is obvious the problem exits from a while now how come the person from the company who manage the payment did not notice that problem and try to pretend it to happen it again or never after a serval case has been happening continuing and causes more works for mod and the customers? what a pian. please mod take look at it on my account thank you very much. it is urgent i need the phone to be up running soon. thanks again

@Shazia_K

Re: what a pian, account suspend need help from mod urgent

stonechucker — Wed, 25 Jan 2017 15:59:48 GMT

The autopay system has been fixed, and if you are not changing your plan, there should be no problems at all.

I can not tell from your message if you're having a problem or not. Are you experiencing a problem with autopay, or are you commenting on the issues of the past to see if they have been resolved?

Re: what a pian, account suspend need help from mod urgent

Shazia_K — Wed, 25 Jan 2017 16:02:44 GMT

Hello @Cypm,

I'm sorry to hear about this,

I see that your account has been suspended due to not having sufficient funds, is it possible for you to make a payment in order to reactivate your plan? The balance is currently $40 and your plan costs $120.

Thanks,

Shazia

Re: what a pian, account suspend need help from mod urgent

Cypm — Wed, 25 Jan 2017 16:15:04 GMT

just wonder i have started the autopay since the begining of this plan, so how come it did not automatic take the payments

i just do not want to pay twice if autopay took the payment and the account still show i own the payment would that happen? i will do pay again to see if it works thanks

Re: what a pian, account suspend need help from mod urgent

Cypm — Wed, 25 Jan 2017 16:19:36 GMT

may i ask does you guys takes american express?

Re: what a pian, account suspend need help from mod urgent

Shazia_K — Wed, 25 Jan 2017 16:30:57 GMT

@Cypm,

yes, we do accept American Express 😉

Re: what a pian, account suspend need help from mod urgent

Cypm — Wed, 25 Jan 2017 16:34:51 GMT

hi dear

as u told me to make payments which i did, the account doe not show as supsend anymore however i can not make any call please help me thanks

@Shazia_K

Re: what a pian, account suspend need help from mod urgent

Shazia_K — Wed, 25 Jan 2017 16:39:39 GMT

Hey @Cypm,

Can you reboot your phone now? everything should be working 🙂

Thanks,

Shazia

Re: what a pian, account suspend need help from mod urgent

Cypm — Wed, 25 Jan 2017 17:02:17 GMT

great thanks

Re: Account Blocked

CTse — Thu, 26 Jan 2017 02:51:23 GMT

Hi, my husband attempted to log in to set up auto payment. However after couple times attempted to log on failed, his account is now blocked. Please help to unblock his account and reset password. Thanks!!

Re: Account Blocked

Mary_M — Thu, 26 Jan 2017 14:09:18 GMT

Hey @CTse,

Thank you for reaching out to us regarding your self-serve account!

Feel free to send me your phone number as well as yout 4 digit PIN number (via private message), I'll look into it and reset the credentials 🙂

I look forward to your reply,

Mary

Re: Account Blocked

Luddite — Thu, 26 Jan 2017 16:23:29 GMT

@CTse Be sure to turn on email notification of private messages as account resets will expire if not used soon enough. Check here if unfamiliar with that feature:

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Re: what a pian, account suspend need help from mod urgent

Mary_M — Tue, 31 Jan 2017 21:05:54 GMT

Hey @Cypm,

I've tried sending you a private message regarding your data, however your private messages are disabled. Can you please enable them?

- Can you make sure that your cellular data is enabled? This can be found through your settings --> cellular --> enable (depending on your device)

- make sure your APN is set accordingly. I invite you to visit this link http://www.unlockit.co.nz/mobilesettings/settings.php?id=1019 - you will find the APN for your device specifically with the instructions on the bottom left.

Let's keep the conversation going 🙂

Mary