topic Re: Require SIM Network PUK from Moderator in Get Support

Require SIM Network PUK from Moderator

a_n_chan — Wed, 05 Jan 2022 06:38:40 GMT

My account was activated 2 days ago but my SIM is locked and need the Network PUK. Several private messages have been sent to @CS_Agent but no response. Anything else I can do to get a response? Thanks!

Re: Require SIM Network PUK from Moderator

mimmo — Mon, 03 Sep 2018 12:47:32 GMT

Mid reply time is currently 48 hours. Nothing you can do but wait. Do not send any more messages you reset your spot I the queue

Are you saying your sim is locked or that your phone is locked? If the second your orriginal provider has to give you the phone unlock code.

Have you tried the sim in a Telus/ Koodo or other unlocked phone?

Re: Require SIM Network PUK from Moderator

a_n_chan — Mon, 03 Sep 2018 13:58:51 GMT

Thanks...It's the Public SIM that is locked. I will just have to wait for a response but a very poor experience with Public 😞

Re: Require SIM Network PUK from Moderator

mimmo — Mon, 03 Sep 2018 15:14:32 GMT

@a_n_chan @Could you buy a sim card and do a sim change.

Re: Require SIM Network PUK from Moderator

a_n_chan — Mon, 03 Sep 2018 17:38:09 GMT

I bought the new SIM 2 days ago. Should I buy another one again? I will if I have to in order to get it to work. Will Public reimburse for one of the SIMs? I still have my receipt.