topic Re: Data problems in Get Support

Data problems

Gracie_May — Wed, 05 Jan 2022 06:38:29 GMT

I added data its says us roaming in it i have no idea and now it's saying i like almost too the limit what is going on

Re: Data problems

super8989 — Sun, 02 Sep 2018 22:50:04 GMT

Include some more information if you want the community's help.

What plan, region etc.

Otherwise you can contact the moderator but their reply right now is 48 hours.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Data problems

rmdun — Sun, 02 Sep 2018 22:56:59 GMT

Hi. Did you add a US roaming data add on to your plan? Have you used any data at all in the US? You could go onto your account and under the 'My Data and Add Ons' click 'view my usage' and then click 'usage history' on the far right of the screen. Take a look and see if there is an expanation for the data used. It will show you a breakdown of the amount of data used per day etc.

Re: Data problems

will13am — Mon, 03 Sep 2018 03:26:45 GMT

@Gracie_May, there are two types of add-ons which contain data. There are ones intended for use in Canada and ones for use in the US. You have to make sure to buy the right one.