topic Re: Trouble transferring a line from Chatr ro Public Mobile in Get Support

Trouble transferring a line from Chatr ro Public Mobile

MasoudA — Wed, 05 Jan 2022 06:38:25 GMT

Hi,

I am having trouble activating a new line today with Public Mobile while keeping my cell numer I used to have with Chatr. Is there any moderator working this long weekend to help me?

Thanks,

Re: Trouble transferring a line from Chatr ro Public Mobile

Anonymous — Sun, 02 Sep 2018 21:20:05 GMT

@MasoudA, Yes, there are moderators working this week-end. There is a link below. However, perhaps someone here in the community can help you out...

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Trouble transferring a line from Chatr ro Public Mobile

MasoudA — Sun, 02 Sep 2018 21:22:50 GMT

Hi,

Thanks for your reply. I did post a message for Mod team 7 hours ago, but haven't heard anything yet.

If there is a Moderator online, I really appreciate if they can check my message and help me with the line activation.

Thanks,

Re: Trouble transferring a line from Chatr ro Public Mobile

Anonymous — Sun, 02 Sep 2018 21:24:43 GMT

@MasoudA, Unfortunately, the moderators have been backed up of late. Response time is not the usual couple of hours. You'll have to just wait it out.

Re: Trouble transferring a line from Chatr ro Public Mobile

MasoudA — Mon, 03 Sep 2018 16:18:32 GMT

Hi,

Has anybody heard from Moderators? I have been waiting for more than 24 hours for my message to them. My payment has gone through but the line is not active and I can't access the self-serve portal.

Re: Trouble transferring a line from Chatr ro Public Mobile

Anonymous — Mon, 03 Sep 2018 16:19:48 GMT

@MasoudA, They are definitely working today. Have seen several posts from moderators in the forum.