topic Re: Cannot change plan from Self-Service website in Get Support

Cannot change plan from Self-Service website

mgc — Wed, 05 Jan 2022 06:38:17 GMT

Hi everyone. I want to change my plan, but the self-service website is not working. When I go to the "Change Plan" page, it does not list any plans to select or even my current plan. And if I try clicking the "TRY OUT MORE OPTIONS" link then I get an HTTP 403.14 error message.

Is Public Mobile aware of this issue? Should I just try again in a couple days?

Thanks

Re: Cannot change plan from Self-Service website

Anonymous — Sun, 02 Sep 2018 17:34:16 GMT

@mgc, Is your account currently active and phone functional? The reason I ask is that *IF* your account is in suspended state, you cannot change your plan yourself. You can only renew the same plan you had before. If your plan is suspended, and you would like to change it, you must contact the moderator team and ask them to do it for you.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Cannot change plan from Self-Service website

Anonymous — Sun, 02 Sep 2018 17:59:34 GMT

you need send a private message >> Click here

In your message put it, please include.

- your Name

- your account number ,if you have it

- your phone number

- your account, 4 digit PIN

- date of birth

- Detailed explanation of specific your issue Change Plan

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 48 hours of receiving the message.

And be patient please

Good Luck

Re: Cannot change plan from Self-Service website

mgc — Sun, 02 Sep 2018 18:19:36 GMT

@Anonymousmy account is active and phone is working fine, but now that you mention it I recall getting an email several months ago asking me to fill out a survey on why I left Public Mobile (which I ignored at the time).

Thanks, I will PM the mods

Re: Cannot change plan from Self-Service website

mgc — Sun, 02 Sep 2018 18:21:12 GMT

@Anonymousthanks for the info. I will contact the team now

Re: Cannot change plan from Self-Service website

will13am — Sun, 02 Sep 2018 18:52:06 GMT

@mgc, if your account is active and you are seeing strange behaviour then it's the self serve portal acting up. Try clearing the browser cache, using incognito mode or a different browser. These strategies generally work to overcome the problem.