topic Plan change to the new $40/4GB on auto pay went smoothly in Get Support

Plan change to the new $40/4GB on auto pay went smoothly

ute1978 — Wed, 05 Jan 2022 06:38:18 GMT

Wohooo, I am happy to inform you that my future dated plan change to the new $40/4GB plan while on auto pay went through.

I have to admit, last night I panicked a little. Before I went to sleep around 2 am Alberta time I logged into my account just to find both error messages "Plan Expired" and "Your account has been suspended".

I knew the "Plan Expired" message was normal and appears just before payment and would be gone by morning.

But the "account suspended" error in red had me worried. Surprisingly the service was still working. That's why I said "time to go to bed, I take care of this tomorrow, when mods are online."

This morning I woke up to a full functioning self serve account without any warnings or errors and a new $120 plan...

Thank you Public Mobile. With the next due payment in April I am reaching the next level in savings: the Loyalty Rewards

Re: Plan change to the new $40/4GB on auto pay went smoothly

SD08 — Tue, 24 Jan 2017 16:31:53 GMT

Thanks for sharing that with us. Good to hear.

Re: Plan change to the new $40/4GB on auto pay went smoothly

CaNuCk07 — Tue, 24 Jan 2017 16:33:05 GMT

Awesome! mine is tonight! fingers crossed for a smooth change!

Re: Plan change to the new $40/4GB on auto pay went smoothly

ute1978 — Tue, 24 Jan 2017 16:37:37 GMT

@CaNuCk07 wrote:
Awesome! mine is tonight! fingers crossed for a smooth change!

I recommend not to log in before next morning to avoid getting upset about potential errors.

Re: Plan change to the new $40/4GB on auto pay went smoothly

ech_786 — Tue, 24 Jan 2017 16:43:22 GMT

Great to hear ... my renewal is coming up very soon as well and will share my experience with you as well.

Great to hear that system is working.

Enjoy PM 🙂

Re: Plan change to the new $40/4GB on auto pay went smoothly

joejoe — Tue, 24 Jan 2017 16:44:00 GMT

@CaNuCk07 I think the bug had been fixed. Nothing to worry about. Good luck anyway!

Re: Plan change to the new $40/4GB on auto pay went smoothly

McLaren — Tue, 24 Jan 2017 17:37:19 GMT

Great news! Thanks for sharing. Mine is coming up tomorrow so fingers crossed.

Re: Plan change to the new $40/4GB on auto pay went smoothly

mimmo — Tue, 24 Jan 2017 18:17:34 GMT

glad to see the the bug was fixed. thanks to all those who suffered through the issues (customers, mods and PM) so that the system could get better.

I'm letting my plan expire for two weeks, as i am out of teh country, and will add funds mid feb, hopefully reactivation will go smoothly.

Re: Plan change to the new $40/4GB on auto pay went smoothly

imm1304 — Tue, 24 Jan 2017 18:22:56 GMT

Hi @ute1978!

My plan renewed yesterday.. no interruptions in service.

Welcome to the 1 year loyalty club. I like this line "Loyalty Rewards $3" very much in selfserve. Reminds me that my bill is getting lower with time.. as opposed to other carriers where bills tend to creep up.

Re: Plan change to the new $40/4GB on auto pay went smoothly

ute1978 — Tue, 24 Jan 2017 18:29:38 GMT

@imm1304 wrote:
Hi @ute1978!

Welcome to the 1 year loyalty club. I like this line "Loyalty Rewards $3" very much in selfserve. Reminds me that my bill is getting lower with time.. as opposed to other carriers where bills tend to creep up.

Not yet @imm1304 I still have 90 days to go until I reach the 1 year loyalty club.

Re: Plan change to the new $40/4GB on auto pay went smoothly

NDesai — Tue, 24 Jan 2017 23:10:24 GMT

@ute1978

Glad to hear your plan renewed successfully.

FYI, Even that suspended message is normal during renewal.

More info here: http://productioncommunity.publicmobile.ca/t5/Public-Lab/Update-warnings-on-self-serve-during-renewal/idi-p/117287

Re: Plan change to the new $40/4GB on auto pay went smoothly

suno — Wed, 25 Jan 2017 00:05:11 GMT

My renewal went without a glitch.

Re: Plan change to the new $40/4GB on auto pay went smoothly

wakka88 — Wed, 25 Jan 2017 18:13:13 GMT

Mine renewal will come up in Feb and it's good to hear your sharing with no gitch!

Re: Plan change to the new $40/4GB on auto pay went smoothly

Watoko — Wed, 25 Jan 2017 18:27:45 GMT

Mine is today! Will see what happens!

Re: Plan change to the new $40/4GB on auto pay went smoothly

McLaren — Thu, 26 Jan 2017 12:43:49 GMT

My scheduled plan changed switched over successfully as well to the fall promo plan today. Bug finally fixed?

Re: Plan change to the new $40/4GB on auto pay went smoothly

Watoko — Thu, 26 Jan 2017 15:28:10 GMT

Mine went smoothly as well! Rewards and all went through. Seamless!!!!

Re: Plan change to the new $40/4GB on auto pay went smoothly

cameraguy — Fri, 27 Jan 2017 15:50:15 GMT

Mine is today with auto pay and nothing yet, at what time do they auto renew?

Re: Plan change to the new $40/4GB on auto pay went smoothly

dohadotahmed — Fri, 27 Jan 2017 16:12:16 GMT

My wife's and my plan changed smoothly without any problem.
Great!!!

Re: Plan change to the new $40/4GB on auto pay went smoothly

stonechucker — Fri, 27 Jan 2017 17:52:53 GMT

@cameraguy

These should all process normally. Autopay charge occurs late in the evening, and everything is good to go in the morning. You should have no problem at all.