topic Re: Data outage? in Get Support

Data outage?

flexwong — Wed, 05 Jan 2022 06:38:13 GMT

Hello,

Anyone else experience data outage in the Toronto area? I suddenly stopped getting 4G or any sort of data on my phone. It was working fine earlier this morning. Calls work fine.

Thanks!

Re: Data outage?

ech_786 — Tue, 24 Jan 2017 14:16:18 GMT

Please check your limit to see if you have consumed all ... if everything okay online then try rebooting your phone.

Thanks!

Re: Data outage?

CaNuCk07 — Tue, 24 Jan 2017 14:43:25 GMT

Unforuntately i can't be of any help here! I ate up all my data already :(.

Re: Data outage?

Chaos_Scorpio — Tue, 24 Jan 2017 14:50:54 GMT

Im in sauga atm and shows LTE 75% full bar.

Didnt have an issue in the early am.

You in a deadspot; ie underground or something? were you in the same spot when it was working?

Re: Data outage?

Shutdown — Tue, 24 Jan 2017 16:20:14 GMT

Did your phone recently have an update? If it did check if it screwed up your apn. When my phone sometimes has that issue I just airplane mode on and off and it fixes, although I think its my phone fault.

Re: Data outage?

dohadotahmed — Tue, 24 Jan 2017 18:15:57 GMT

Try to turn on airplane mode then turn off airplane mode suggested by @Shutdown. If it doesn't resolve the issue then restart your phone and make sure your APN settings are correct.
Help this will solve your problem. If not Please let us know. Thanks.

Re: Data outage?

srlawren — Tue, 24 Jan 2017 19:19:29 GMT

@flexwong here's a few things you can check:

1) Did you accidentally turn off mobile data? I'm not sure what kind of phone you have, but on an Android phone, this can very easily be done accidentally by tapping on the network icon in your quick toggles.

2) Are your APN settings for Public Mobile still there?

3) Did you maybe consume all of your available plan data? You can confirm this by logging into https://selfserve.publicmobile.ca and looking at the My Add-ons section of the overview page. If you don't see your data listed there, then you have used it all up.

Re: Data outage?

srlawren — Tue, 24 Jan 2017 19:21:32 GMT

@flexwong further to those 3 items, here's an AWESOME checklist of things to check, provided by community oracle @Luddite: http://productioncommunity.publicmobile.ca/t5/Discussions/Cant-Get-Internet-Connection/m-p/133453/highlight/true#M43770

Re: Data outage?

WearySky — Wed, 25 Jan 2017 22:37:14 GMT

@Chaos_Scorpio wrote:

You in a deadspot; ie underground or something? were you in the same spot when it was working?

The OP said that calls were working fine, so unlikely to be a dead spot issue.

@flexwong, you never got back to us. Did you ever figure out what the issue was?

Re: Data outage?

srlawren — Thu, 26 Jan 2017 20:25:55 GMT

@flexwong are you out there? Please give us a brief update when you get a moment, so we know whether or not you need any further assistance?