topic Cellular Connection is Down. in Get Support

Cellular Connection is Down.

Heavyrocker — Wed, 05 Jan 2022 06:37:48 GMT

I have 2 gigs of data and just cant seem to connect within the last 5 hours,is PM shut dow?

Re: Cellular Connection is Down.

NDesai — Mon, 23 Jan 2017 04:44:09 GMT

Did you get a text? Check in your self-serve account and see if you have used all up.

Re: Cellular Connection is Down.

Heavyrocker — Mon, 23 Jan 2017 04:49:15 GMT

I checked,i have 1.5 gig remaining

Re: Cellular Connection is Down.

will13am — Mon, 23 Jan 2017 05:01:27 GMT

Try rebooting the phone. Maybe that will reestablish the data connection.

Re: Cellular Connection is Down.

Heavyrocker — Mon, 23 Jan 2017 05:18:51 GMT

Did all that,i switched the sim card into my other phone and i have connection,something is wrong with my new phone settings or something

Re: Cellular Connection is Down.

NDesai — Mon, 23 Jan 2017 06:13:04 GMT

@Heavyrocker wrote:
Did all that,i switched the sim card into my other phone and i have connection,something is wrong with my new phone settings or something

Make sure you have the correct APN settings.

Re: Cellular Connection is Down.

SD08 — Mon, 23 Jan 2017 07:04:14 GMT

As Ndesai mentioned, check that your APN settings are correct. You can do that by following the instructions here:

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

Re: Cellular Connection is Down.

will13am — Mon, 23 Jan 2017 11:25:39 GMT

Apart from making sure the APN configuration is correct, check that mobile data is turned on.

Re: Cellular Connection is Down.

youbme — Mon, 23 Jan 2017 11:44:49 GMT

Hello @Heavyrocker, it certainly sounds like an issue with your phone. What model phone are you using (more details the better)? If you haven't resolved the issue by reseting your APN settings, let us know and we help you troubleshoot your particular phone model.

Re: Cellular Connection is Down.

pchan — Mon, 23 Jan 2017 12:55:29 GMT

1) Check if your settings are correct for your phone. This site has a lot of good information that covers a large number of phone bands.

https://apn-canada.gishan.net/

2) Completely reboot your phone

3) If it doesn't work check if there isn't a os or firmware update.

4) Lastly if the above doesn't work reset all network settings. You will likely need to reconfigure the phone so make sure you know how to do it (use google).

Goodluck

Re: Cellular Connection is Down.

Chaos_Scorpio — Mon, 23 Jan 2017 15:17:38 GMT

Are you underground or in an elevator? Or somehwere else that blocks communications?

Where are you located, are you in service range?

Re: Cellular Connection is Down.

Heavyrocker — Tue, 24 Jan 2017 17:16:03 GMT

UPDATE:

All working now,it seems i had my data usage setting set to low,i have 1 gig left and i set it shut off at 30MB