topic Sim network code in Get Support

Sim network code

JasonW1 — Wed, 05 Jan 2022 06:37:37 GMT

I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?

Re: Sim network code

sulagok — Sat, 01 Sep 2018 16:32:19 GMT

@JasonW1 wrote:
I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?

Hi, it's looking like your phone is probably still locked to your old provider's network. You can simply call them to request unlock.

Re: Sim network code

JasonW1 — Sat, 01 Sep 2018 16:39:17 GMT

Thanks I'll give that a try and see what happens