topic Re: Phone number changed by itself? in Get Support

Phone number changed by itself?

Zephyrim — Wed, 05 Jan 2022 06:37:28 GMT

Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?

Re: Phone number changed by itself?

ShawnC13 — Fri, 20 Jan 2017 23:47:25 GMT

Do you have a bit more info as to how you aren't using the same number? Are you calling people and it is a new number showing up? Not getting texts to your old number but you do to a "New number"

Re: Phone number changed by itself?

Zephyrim — Fri, 20 Jan 2017 23:58:34 GMT

Yea when I call and text people, its a completely different number. I asked people to call me on my old number and it does not work, apparently my old number is not in service.

Re: Phone number changed by itself?

ShawnC13 — Sat, 21 Jan 2017 00:31:27 GMT

@Mary_Mor Shazia are you around to take a look at this it seems as though this member has had their number changed without them doing it.

Re: Phone number changed by itself?

NDesai — Sat, 21 Jan 2017 00:45:44 GMT

Have you requested to change your number may be a few weeks or months ago?

I have seen this happened to someone where he/she made request to change number and it went through later on.

Let mods look into this and see how did this happen.

Re: Phone number changed by itself?

Zephyrim — Sat, 21 Jan 2017 00:55:25 GMT

More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think.

Re: Phone number changed by itself?

computergeek541 — Sat, 21 Jan 2017 04:28:46 GMT

@Zephyrim wrote:
More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think.

I think I read a moderator say previously that if a porting request fails and it doesn't get fixed within 30 days or so, that Public will assign a new phone number as they aren't allowed to let you keep a number that old provider hasn't confirmed is yours to transfer.

I am wondering if for some reason, the Public Mobile system thought your port still hasn't gone through, and therefore just assigned a new number. That's just speculation of course.

Re: Phone number changed by itself?

Mary_M — Sat, 21 Jan 2017 16:01:50 GMT

Hey @Zephyrim,

Thank you for raising concern!

I'm really sorry to hear that your number was changed - it looks like this was an error on our side but I'll have everything fixed for you within the next few minutes. I will also be sending you a confirmation via private message, look out for it 🙂

Mary

Re: Phone number changed by itself?

ShawnC13 — Sat, 21 Jan 2017 16:50:24 GMT

Thank you Mary for taking care of this!!

Re: Phone number changed by itself?

Mary_M — Sat, 21 Jan 2017 16:55:06 GMT

My pleasure 😄 @ShawnC13

Re: Phone number changed by itself?

Zephyrim — Sat, 21 Jan 2017 23:07:16 GMT

Thanks so much. Really appreciate it.

Re: Phone number changed by itself?

krishnagupta21 — Thu, 17 Aug 2017 13:52:05 GMT

Hey @Mary_M

I'm having a similar problem, my number also changed by itself. Can you look into it and fix it for me too?

Thanks a lot,

Krishna

Re: Phone number changed by itself?

dunit — Sat, 17 Feb 2018 15:47:18 GMT

mine was changed to and it made my parents worried because i wasnt responding but i never got their messages.. it kindof a big deal....How can i get it back its been two days

Re: Phone number changed by itself?

Anonymous — Sat, 17 Feb 2018 15:52:19 GMT

@dunit, Sounds like a problem at the account level. If you haven't requested a number change or port of a new number (IN), then I think your best bet is to contact the moderators team via private message, and let them know what's going on.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

By the way, this is a very old topic. You should always start a new topic for a new issue, even if your issue is the same as the one on the existing topic. That way you don't risk having your issue go unnoticed.

Re: Phone number changed by itself?

dunit — Sat, 17 Feb 2018 15:59:25 GMT

thank you for your help. i didnt know what to do and was looking for a number to call but that would be too easy so i had to create an account to try and find someone to talk to... Thanks again for helpoing out though...

Re: Phone number changed by itself?

Goingtoosuceed4 — Thu, 17 Sep 2020 00:27:58 GMT

Thankyou

Re: Phone number changed by itself?

katesiemens — Tue, 10 Aug 2021 17:16:26 GMT

This exact same thing happened to me. My phone number changed itself without any indication, and I would greatly appreciate if I could get my old number back. Thanks