topic Payment Voucher won't work in Get Support

Payment Voucher won't work

Goodtimes — Wed, 05 Jan 2022 06:37:25 GMT

i purchased 2 payment vouchers at shoppers drug mart none of which work. my acc was deactivated . i have tried both selfserve &611 and nothing works. i have until november before i can lose my phone number, what seems to the issue?

Re: Payment Voucher won't work

NDesai — Sat, 01 Sep 2018 04:59:40 GMT

@Goodtimes Try using incognito/private browsing mode. Make sure you are entering the 12 digit voucher pin code correctly.

Re: Payment Voucher won't work

Gonzo — Sat, 01 Sep 2018 04:59:48 GMT

Did you give the vouchers time to activate? Sometimes they can take a while.

Re: Payment Voucher won't work

Goodtimes — Sat, 01 Sep 2018 20:40:15 GMT

I tried that, it doesnt work. thanks

Re: Payment Voucher won't work

Goodtimes — Sat, 01 Sep 2018 20:45:42 GMT

It doesnt even let me go that far, this is what i keep getting;

unfortunately, voucher #xxxxxxxxxxxx could not be added, please verify the voucher and try again, the same thing with self serve.

I even went back to shoppers drug mart and they said the vouchers were activated from their end.

Re: Payment Voucher won't work

Dunkman — Sat, 01 Sep 2018 20:53:51 GMT

@Goodtimes

Have you tried a different internet browser? I usually use Chrome and sometimes Firefox.

If that does not work, you will need to contact moderator with your voucher issue.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

Try not to send multiple messages since that will delay your response. Include your voucher numbers in your request to moderator.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Include your phone number, account number and PIN.