topic Re: Forum posts disappear? in Get Support

Forum posts disappear?

MVP — Wed, 05 Jan 2022 06:37:11 GMT

Out of 3 replies I've posted today, two mysteriosly disappeared without leaving any trace. I hit "post", the reply first shows up OK in the thread, but then when I changed thread, and came back, replies were gone.

Is this a bug of new forum system?

Anyone else experience this?

Re: Forum posts disappear?

ShawnC13 — Thu, 19 Jan 2017 15:48:13 GMT

Others were experiencing this the other day and it was found out to be something with the Spam filter or something like that but I thought they had posted that it had been taken care of.

Re: Forum posts disappear?

KK — Thu, 19 Jan 2017 16:42:59 GMT

Posts refering to the government agency that helps deal with disputes with telecommunications providers are being deleted and or blocked.

Re: Forum posts disappear?

CaNuCk07 — Thu, 19 Jan 2017 16:45:44 GMT

Yea i believe some people the other day were getting their messages stuck in some sort of queue and then would all be released at one. I believe shazia said they were working on it.

Re: Forum posts disappear?

will13am — Thu, 19 Jan 2017 16:51:42 GMT

I experienced this last week. I had a reply go missing and I re-entered it two or maybe three times to try and make it stick. I gave up eventually. It will be awfully embarrassing to have them all show up all of the sudden.

Re: Forum posts disappear?

Luddite — Thu, 19 Jan 2017 16:56:36 GMT

I was getting error messages in the vein "something went wrong with your post". However, sometimes the post was made, sometimes not. Today all is good.

Re: Forum posts disappear?

MVP — Thu, 19 Jan 2017 17:21:38 GMT

For me they still disappear, now trying to push a reply through as we speak 🙂

Re: Forum posts disappear?

MVP — Thu, 19 Jan 2017 17:22:04 GMT

It looks like only the posts with external URL links disappear!

heh

Re: Forum posts disappear?

srlawren — Thu, 19 Jan 2017 22:42:46 GMT

@Mary_M or @Jeremy_M, could you please have a look at the filters again? It looks like it may still be an issue for at least some community members. Thank you!

Re: Forum posts disappear?

ckl — Fri, 20 Jan 2017 00:31:48 GMT

@MVP

I don't know if that's the problem. I just posted an external link in this thread 2 hours ago and it's still there:

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Samsung-Galaxy-J7-J700M-Dual-SIM/m-p/131384#U131384 (See Page 2)

However, I just cut and pasted the URL instead of using the buttons the reply editor.

Re: Forum posts disappear?

Mary_M — Fri, 20 Jan 2017 14:58:38 GMT

Hey @srlawren @ckl @MVP

I'll need to look into this, please allow me some time and I'll get back to you shortly! 🙂

Mary

Re: Forum posts disappear?

Mary_M — Fri, 20 Jan 2017 19:38:26 GMT

Hey @MVP, I've managed to clear it up for you! You should find your posts on the community now 🙂

Mary