topic SIM activation error in Get Support

SIM activation error

dwireless — Wed, 05 Jan 2022 06:37:04 GMT

Hello, we activated a sim card but it came up as an error and asked me to get help from here. Can you assist?

ERROR MESSAGE: Oops ... It seems that something went wrong .. Please href=" https://publicmobile.ca/en/on/get-help" Target="_blank">email us to get your account operational. We apologize for any inconvenience.

Re: SIM activation error

Anonymous — Fri, 31 Aug 2018 22:09:00 GMT

@dwireless, did you retry in a different browser, in Incognito/privacy mode? If you did not get past the payment part, it should be safe to re-try. Otherwise, you might need to contact the moderator team (via private message), and ask for them to help you out. They are a bit backlogged, so it could be a day or two until they respond.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: SIM activation error

SlimeTime — Fri, 31 Aug 2018 22:26:31 GMT

Hello,

So I just signed up today and went to London Drugs to get my SIM. The first SIM card the employee used was corrupted/no useable for a unknown reason. I am not certian if this is your issue, but I avoided this issue by going to the store and purchasing the SIM. They set me up and ported over my number, no issues or problems.

You may want to go to London Drugs, Walmart, or one of the other stores and see if the SIM can be restored on that end. I'm not sure if this will help, but it's worth a shot.

I hope this helps.

Re: SIM activation error

will13am — Fri, 31 Aug 2018 22:58:45 GMT

@SlimeTime wrote:
Hello,
So I just signed up today and went to London Drugs to get my SIM. The first SIM card the employee used was corrupted/no useable for a unknown reason. I am not certian if this is your issue, but I avoided this issue by going to the store and purchasing the SIM. They set me up and ported over my number, no issues or problems.

You may want to go to London Drugs, Walmart, or one of the other stores and see if the SIM can be restored on that end. I'm not sure if this will help, but it's worth a shot.

I hope this helps.

This problem is totally different. The activation portal has no way of determining whether a SIM card is defective.