topic Re: Texting on iPhone 5 Doesn't Work in Get Support

Texting on iPhone 5 Doesn't Work

Antonette — Wed, 05 Jan 2022 06:37:00 GMT

Hey!

I just got a new iPhone 5 and switched from a Public Mobile Samsung-sized SIM card to one that fit in my iPhone. I activated my new SIM card number with my Public Mobile account, and now calls work but I can't send or recieve texts.

Please help! I need to be able to text family members!

Re: Texting on iPhone 5 Doesn't Work

X-Files — Thu, 19 Jan 2017 12:43:04 GMT

check your APN setting, follow this Topic:

http://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610

Re: Texting on iPhone 5 Doesn't Work

Luddite — Thu, 19 Jan 2017 16:33:46 GMT

@Antonette Here's a couple of suggestions for texting with iPhone:

a) check your self serve account to be sure you have texting included in your plan,

b) set up messaging as follows: Settings >> Messaging >> iMessage toggle on, Send as SMS toggle on, MMS Messaging toggle on >> Send & Receive >> make sure "You can be reached at" shows your phone number

Let us know how you make our.

Re: Texting on iPhone 5 Doesn't Work

Antonette — Fri, 20 Jan 2017 00:12:15 GMT

Thanks for the info. I did everything you recommended, but the texting still isn't working 😞

Re: Texting on iPhone 5 Doesn't Work

Antonette — Fri, 20 Jan 2017 00:17:35 GMT

Thanks for the info. Unfortunately my phone is a newer version than the one in the link you referred, so the instructions aren't applicable 😞

Re: Texting on iPhone 5 Doesn't Work

Luddite — Fri, 20 Jan 2017 00:56:33 GMT

APN settings do not affect texting; they are for data.

If you had texting before then something is wrong with your account and, unfortunately, you will need moderator assistance. Send any one of them a private message ( @Mary_M for example) with your phone number and an explanation. Coverage is currently:

Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

At least iMessage will work with your friends who have iPhones.

Re: Texting on iPhone 5 Doesn't Work

Antonette — Sun, 22 Jan 2017 00:42:30 GMT

I messaged a mod and they fixed it! Thank you ☺️

Re: Texting on iPhone 5 Doesn't Work

X-Files — Sun, 22 Jan 2017 05:54:01 GMT

...Good to know all its working~

Re: Texting on iPhone 5 Doesn't Work

Yiatiohi — Sat, 05 May 2018 18:53:34 GMT

Did you get it to work? I have tried my PM Sim in my 5s - 6s and also my new 7 but texting will not work at all - I'm not using PM anymore and using Bell prepaid for only $15 + tax which includes unlimited - texting and local calls -