topic Re: Dubious data usage in Get Support

Dubious data usage

lanlin — Wed, 05 Jan 2022 06:36:58 GMT

I noticed I have some large quatity of data usage over 100 MB even 200 MB that I am pretty sure I never initiated or used. Anyone else have similar experience? What could be the reason?

Thanks.

Re: Dubious data usage

wetcoaster — Fri, 31 Aug 2018 21:36:14 GMT

Depending on your phone / OS:

- OS and / or app updates over data instead of WiFi?

- WiFi assist on? (it's supplementing your WiFi when it deems the connection not fast or strong enough)

- Background data of most apps don't need to be on.

- Speed tests use a big chunk of data.

- One of your preferred WiFi network might have been down, the phone using data when you thought you were on WiFi?

Please note that the data is recorded cumulative in the usage history - you most likely look at data usage over the last 12 hours or so, not usage in used in one big session.

Re: Dubious data usage

srlawren — Fri, 31 Aug 2018 21:43:07 GMT

@lanlin are you looking at the Usage History in your self-serve account? Note that those are updated once daily (around midnight Eastern time zone). So what you are seeing is the sum of the data usage for the 24 hours up to that point in time. This is why you are seeing large numbers there.

Re: Dubious data usage

lanlin — Fri, 31 Aug 2018 22:19:37 GMT

Thank you mayor!

Re: Dubious data usage

wetcoaster — Fri, 31 Aug 2018 22:27:31 GMT

@srlawren wrote:
@lanlin are you looking at the Usage History in your self-serve account? Note that those are updated once daily (around midnight Eastern time zone). So what you are seeing is the sum of the data usage for the 24 hours up to that point in time. This is why you are seeing large numbers there.

@srlawren

Interesting. At Public Mobile it's always been 2 data statements for me, what I always assumed as roughly 12 hours apart (I know that we don't have AM and PM markers, but when I check the amounts, they are different and often are about what my phone counter reports for the according 12 hour period). Incidentially, yesterday's is one with distinct times as well:

Re: Dubious data usage

srlawren — Fri, 31 Aug 2018 23:34:22 GMT

@lanlin you're quite welcome

@wetcoaster you know, I could actually be wrong about that. Maybe it's every 12 hours, around noon and midnight (Eastern time). Sorry for any confusion.

Re: Dubious data usage

stonechucker — Fri, 31 Aug 2018 23:35:58 GMT

@wetcoaster, yes, twice a day, about 12 hours apart. I see the same info you do.

Hate that I can’t see the actual time in this... I’m awake for 16 hours most days, 20 on Party nights lol