topic Re: Activation but no service in Get Support

Activation but no service

Arizona — Wed, 05 Jan 2022 06:36:54 GMT

My daughters phone is activated and shows public mobile in her data settings

but we haven’t any service

what do I do pls?

Re: Activation but no service

srlawren — Fri, 31 Aug 2018 19:54:17 GMT

@Arizona what phone are you trying to use? Did you verify that it's compatible at https://www.willmyphonework.net? Did you get it unlocked by the provider that sold it to you?

Re: Activation but no service

will13am — Fri, 31 Aug 2018 19:54:49 GMT

@Arizona, are you able to login to self serve and confirm the account is properly activated and the plan features are as selected during activation? What features do not work, some, none? Please also check the APN settings on the phone to ensure they match with the information provided in the link below.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-Android-phone/td-p/87

Re: Activation but no service

will13am — Fri, 31 Aug 2018 19:55:52 GMT

@srlawren wrote:
@Arizona what phone are you trying to use? Did you verify that it's compatible at https://www.willmyphonework.net? Did you get it unlocked by the provider that sold it to you?

Apparently Public Mobile is showing in the notification. This is a good sign that the phone is compatible and not SIM locked.

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 19:57:41 GMT

Everything in my account is set and status says activated

when I turn her wifi off she doesn’t have service

ita an I phone 6 that was with Telus.. does it need to be unlocked still?

articles I read led me to believe it shouldn’t need to

i also checked the compatibility and it was a match with the MEI (or whatnot) number

TIA

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 19:58:49 GMT

Also in her settings under data public mobile is listed as the carrier

Re: Activation but no service

will13am — Fri, 31 Aug 2018 20:02:20 GMT

@Arizona wrote:
Everything in my account is set and status says activated
when I turn her wifi off she doesn’t have service
ita an I phone 6 that was with Telus.. does it need to be unlocked still?
articles I read led me to believe it shouldn’t need to
i also checked the compatibility and it was a match with the MEI (or whatnot) number
TIA

Your phone is fine for compatibility and SIM lock. I am not an iPhone user and so I have to go by memory on some sort of setting that needs to be checked/changed to get data to work. In the settings, general, about carrier or something like that where there is a carrier update that might need to be installed. I assume that mobile data settings are selected on.

Re: Activation but no service

justinbeaudoin — Fri, 31 Aug 2018 20:03:38 GMT

@Arizona

Can you try turning off the phone and removing the sim. Turn on the phone with the sim out. Then insert the sim again when the phone is back on.

Failing this, do you have another phone with public mobile? Does the other SIM work with service? If so I'd be inclined to claim a sim issue .

Let us know.

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 20:04:02 GMT

Everything on her phone is on for data

it states public mobile as her carrier

Re: Activation but no service

popping — Fri, 31 Aug 2018 20:04:05 GMT

@Arizona

Restart the iPhone 6 may help.

It restart does not fix the problem, it is time to send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 20:05:42 GMT

Her phone is the only public mobile phone as of yet

i turned it off and restarted it

ill try again removing the sim and reinserting

really hoped this would be simple

😞

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 20:07:16 GMT

I will contact a moderator

thank you 🙂

Re: Activation but no service

popping — Fri, 31 Aug 2018 20:13:09 GMT

@Arizona wrote:
I will contact a moderator
thank you 🙂

It may take up to 48 hours to get a response from moderator.

Any new message will move you to the end of the waiting queue.

Re: Activation but no service

srlawren — Fri, 31 Aug 2018 20:14:46 GMT

@Arizona you're right, you don't need to unlock a Telus phone.

Have you tried searching for a carrier update? I'm not sure of the details of how as I'm not an iPhone guy. Paging @Luddite or @Rockdaddy22 to help.

Re: Activation but no service

will13am — Fri, 31 Aug 2018 20:19:52 GMT

@popping wrote:
@Arizona
Restart the iPhone 6 may help.
It restart does not fix the problem, it is time to send a private message to moderator for help.
Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Given the turnaround time and the fact that this does not appear to be an account related issue, seeking moderator team assistance may not be the most prudent or necessary.

Re: Activation but no service

Arizona — Fri, 31 Aug 2018 22:07:58 GMT

It’s working!!! Thank you all

Re: Activation but no service

srlawren — Tue, 04 Sep 2018 04:52:49 GMT

@Arizona wrote:
It’s working!!! Thank you all

@Arizona wonderful! What was the resolution?