topic Self serve account locked out in Get Support

Self serve account locked out

divetotheblue — Wed, 05 Jan 2022 06:36:51 GMT

Hello.

I've been having trouble logging onto the self serve portal. I tried to reset the password right now and got "Sorry, you've been locked out. Please contact Public Mobile for help."

Any help would be appreciated.

Thanks!

Re: Self serve account locked out

popping — Fri, 31 Aug 2018 19:39:23 GMT

@divetotheblue

Password reset function is not working. Send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Self serve account locked out

MoreYummy — Sun, 02 Sep 2018 03:58:11 GMT

You can contact moderator from official staff. but there would be some delay. There are lots of issue going on now.