topic Re: Cant change my plan in Get Support

Cant change my plan

michelletran — Wed, 05 Jan 2022 06:36:48 GMT

Hi , my plan of 90 days expired, and i wanted to change into a new plan which is the current special right now at 8gbs for 50$ , however I am unable to change it, help ? thanks

Re: Cant change my plan

Anonymous — Fri, 31 Aug 2018 18:11:06 GMT

@michelletran wrote:
Hi , my plan of 90 days expired, and i wanted to change into a new plan which is the current special right now at 8gbs for 50$ , however I am unable to change it, help ? thanks

Plan changes after expiry need the moderator.

Send ONE (1) private message to them here and include your phone number and PIN to minimize back and forth identity verification.

Forget your PIN? Then you'll need 3 of either of these pieces of information you used when you signed up: full address, birthdate, last 4 digits of CC you might have used, email address on the account, alternative phone number you might've entered when you signed up. Or, in addition, either of these to get to 3: last payment amount and date, last add-on bought and date.
Then hopefully they will get back to you as soon as they can between M-F 9-9 (ET) and Sat-Sun 9-7:30 (ET). But it could be up to a couple days.
Depending on your notification settings, you would get an email notifying you of a reply. Get back here and click on the little envelope in the upper right of your screen that now has a red blob indicating that you have a message.

Re: Cant change my plan

michelletran — Sat, 01 Sep 2018 03:32:58 GMT

Hi, I still havent had an answer from them and i need my phone for work, so can someone help me as soon as possible ? because my plan that i had before that got expired today, no one sent me a notice either. Thanks.

Re: Cant change my plan

mimmo — Sat, 01 Sep 2018 03:45:19 GMT

@michelletran renew your current plan and simply ask mods to change your plan to the one you want. They typically are good with Goodwill changesif asked a day or two after purchasing .They will provide the difference as available credit for you next renewal.