topic something wrong about income calling in Get Support

something wrong about income calling

kevinjia — Wed, 05 Jan 2022 06:36:07 GMT

this morning i got message from pm about my porting was completed successfully(i port my FIDO number to pm). i use my home line to call my phone number,the pm phone(pm sim card) is working( but no display the calling number); and then i use my wife mobile phone to call me theFIDO phone(fido sim card) is still working(but no display the calling number too).

Both pm phone and FIDO phone can call out, both phone i power off and power on again.

what should i do next?

thanks helping!

Re: something wrong about income calling

ech_786 — Tue, 17 Jan 2017 14:30:41 GMT

strange ..

please check your APN setting

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

if everything okay please send PM to one of mod @Shazia_K has been tagged here for you.

Good luck

Re: something wrong about income calling

CaNuCk07 — Tue, 17 Jan 2017 14:40:57 GMT

Guessing your port is partially stuck. One of the moderators will definitely have to help you out!

@Shazia_K

Also send the mods a private message with all your info so they can have a headstart on your problem.

Re: something wrong about income calling

will13am — Tue, 17 Jan 2017 14:45:29 GMT

Porting is stuck as indicated by the old service still working.

Re: something wrong about income calling

kevinjia — Tue, 17 Jan 2017 14:47:13 GMT

@ech_786 wrote:
strange ..
please check your APN setting
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

if everything okay please send PM to one of mod @Shazia_K has been tagged here for you.

Good luck

thanks

i try APN setting first and then see what happens

Re: something wrong about income calling

will13am — Tue, 17 Jan 2017 14:49:29 GMT

@kevinjia wrote:
@ech_786 wrote:
strange ..
please check your APN setting
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

if everything okay please send PM to one of mod @Shazia_K has been tagged here for you.

Good luck
thanks

i try APN setting first and then see what happens

APN settings only affect the data connection. For calls, all that is required is the phone to connect to the network.

Re: something wrong about income calling

CaNuCk07 — Tue, 17 Jan 2017 14:50:48 GMT

@will13am Is correct your port is definitly stuck, dont go messing with settings that could cause another problem lol.

@kevinjia Make sure to send the private message to the moderators.

Re: something wrong about income calling

kevinjia — Tue, 17 Jan 2017 14:52:48 GMT

@ech_786 wrote:
strange ..
please check your APN setting
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Setting-Up-Data-On-Your-Phone/ta-p/26

if everything okay please send PM to one of mod @Shazia_K has been tagged here for you.

Good luck

the APN setting is doesn't work ,still same problem.

Re: something wrong about income calling

zhadj030 — Tue, 17 Jan 2017 14:57:38 GMT

just follow what @CaNuCk07 said. Wait for the Mod or private message them. At this moment seems it is only getting fixed by a Mod

Re: something wrong about income calling

kevinjia — Tue, 17 Jan 2017 14:59:38 GMT

@CaNuCk07 wrote:
@will13am Is correct your port is definitly stuck, dont go messing with settings that could cause another problem lol.

@kevinjia Make sure to send the private message to the moderators.

i sent message to moderator already,thanks a lot!!

Re: something wrong about income calling

jaswest2754 — Tue, 17 Jan 2017 15:26:20 GMT

Darn, I was hoping they would of fixed your issue yesterday. Hopefully everything gets resolved quickly for you this morning. 🙂

Re: something wrong about income calling

kevinjia — Tue, 17 Jan 2017 17:32:20 GMT

finally the problem is fixed!

i contact to fido told them what's happened they feel weird too----my account has been cancelled this morning 5am and phone number has been port that's moment too,why fido sim card was still working and the pm phone can get income too!

the last thing they can do just reset the system and see what's going on...

now the fido sim card is invalid and my pm phone can get income call now.

thanks every one!

thanks Saray_O

Re: something wrong about income calling

srlawren — Tue, 17 Jan 2017 18:52:21 GMT

Welcome to Public Mobile, @kevinjia! Great work on troubleshooting to everyone that responded.

Re: something wrong about income calling

zhadj030 — Tue, 17 Jan 2017 22:24:14 GMT

@kevinjia Good to hear about that.

Thanks for taking the time and updating us about the solution

Have a great week