topic Re: Account locked out in Get Support

Account locked out

randomremy — Wed, 05 Jan 2022 06:35:58 GMT

My account locked and cannot reset password.... what do i do?

Re: Account locked out

popping — Thu, 30 Aug 2018 19:59:13 GMT

The password reset is not working. You need to send a private message to moderator to reset your password.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked out

Dunkman — Thu, 30 Aug 2018 19:59:34 GMT

@randomremy

Unfortunately the password reset functino is not working (Again!). You need to contact moderator. It will take 1-2 days to respond.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

(Do not send multiple messages to moderator. That slows your response time significantly)

Or just send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(include your phone number, account number and PIN)