topic Re: Not registered on network in Get Support

Re: Not registered on network

Wafaa — Wed, 05 Jan 2022 06:35:38 GMT

Hello, hope you can help...

Been a PM customer for a couple of years, I paid for my plan this month at 25 december on line I was outside the countryI just returned back yesterday. When I tried to use my phone to make a call I got that my phone is not registered on network

Any ideas - paying for a service and not able to use it.

Thanks,

Re: Not registered on network

ShawnC13 — Mon, 16 Jan 2017 18:04:58 GMT

@Shazia_K are you able to help out @Wafaa This post might get lost as it is on an older thread and not in its own. Wafaa if you could Private Message Shazia_K with your Public Mobile Number and all info. Make sure it is in a pm and not posted in the public forum

Re: Not registered on network

Shazia_K — Mon, 16 Jan 2017 19:24:43 GMT

Hello @Wafaa,

Sorry to hear about this,

Can you please send me a private message with your Public Mobile sim card # or phone #?

Thanks @ShawnC13,

Shazia

Re: Not registered on network

srlawren — Wed, 18 Jan 2017 19:58:48 GMT

@ShawnC13 good point about this being attached to an older thread--I've just moved it to it's own thread.

@Wafaa did you send @Shazia_K the info she requested to assist you? If so, is resolved now? Please give us a brief update when you have a moment.

Re: Not registered on network

Wafaa — Tue, 24 Jan 2017 10:58:53 GMT

Hi,

Thank you so much my problem was solved with my phon, I am sorry I cannot give you a feadback in the time because I had a problem with my network connection also. But now every thing is ok thank you again.

Re: Not registered on network

srlawren — Tue, 24 Jan 2017 18:19:39 GMT

@Wafaa I'm pleased to hear all is well again. Cheers!