topic Re: plan and addon purchase before exspire date in Get Support

plan and addon purchase before exspire date

charlene — Wed, 05 Jan 2022 06:35:32 GMT

I purchased a plan and addon purchase before exspire date . It does not show on my plan or purchases . I just have a positive balance on the account for the amount the plans were . What is wrong? Thanks

Re: plan and addon purchase before exspire date

stonechucker — Thu, 30 Aug 2018 12:14:48 GMT

Go back and do the same steps to purchase the addon again. It's a funky two-time process to actually get it.

The first purchase just loaded your funds - the second will add it.

Re: plan and addon purchase before exspire date

will13am — Thu, 30 Aug 2018 12:29:47 GMT

@charlene, this thread provides an excellent illustration of the multi step add-on purchasing process. Don't forget the bravo the author who painstakingly constructed the post.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974

Re: plan and addon purchase before exspire date

srlawren — Thu, 30 Aug 2018 16:09:36 GMT

@Alan_K I know you guys made some cosmetic changes to try to call out the 2-step process and make it clearer, and I will admit that the number of these types of threads has reduced somewhat. However, they still happen. The 2-step process is NOT intuitivie, and like I've been begging for literally years now, I'm asking you to take another look and think about changing how the add-on purchase process works. It should be 1 step. There's no reason a customer should have to know they first need to make a top up and then make the purchase from those funds. It's not how it works on the vast majority of e-commerce sites.