topic Re: issues service in Get Support

issues service

larryclancy — Wed, 05 Jan 2022 06:35:29 GMT

My account is due april 2017 and yet I have no service says I need to purchase add ons

Re: issues service

will13am — Mon, 16 Jan 2017 02:06:57 GMT

Did you make any plan changes or this just crop up out of the blue? Anyway, it looks like you might need a moderator to look into your account in the morning. @Shazia_K, your help is needed here. Please and thank you.

Re: issues service

larryclancy — Mon, 16 Jan 2017 02:12:13 GMT

You can view under payment money paid on jan 14 and 15 and yet still reuiring full payment for new plan

Re: issues service

zhadj030 — Mon, 16 Jan 2017 02:40:35 GMT

@larryclancy seems like will13am already tagged a mod,So you should have a response tomorrow.

Hopefully it wont be glitch that will affect a big part of the community, or else..... lets just say it wont be fun next couple of weeks

Re: issues service

ShawnC13 — Mon, 16 Jan 2017 02:57:43 GMT

@larryclancy is your payment sitting in your "Available funds" perhaps? That has happened before with some addons it is worth checking if you login to self serve it is right in the top banner if you have any available funds in your account

Re: issues service

larryclancy — Mon, 16 Jan 2017 03:42:54 GMT

I see available funds but what do I do pick a plan again, my plan now says pick and pay or something along that line

Re: issues service

srlawren — Mon, 16 Jan 2017 06:33:30 GMT

@larryclancy I don't recommend you do anything with the plan at this point--wait to hear back from a moderator in the morning. You might make the situation worse.

Plan change

larryclancy — Mon, 16 Jan 2017 11:43:01 GMT

If you make a plan change when previous plan is only hours old do you forfeit money for the original plan

Re: issues service

jaswest2754 — Mon, 16 Jan 2017 11:52:21 GMT

Yes because it's making a plan change midterm which means your forfeiting your previously paid for plan.

Re: Plan change

daredogg — Mon, 16 Jan 2017 15:16:52 GMT

As already mentioned, yes, you'll forfeit the money.

Let's tag another moderator so you get your service restored @Saray_O

Re: issues service

dearmusic — Mon, 16 Jan 2017 15:20:17 GMT

Did you buy US roaming plan?

Sometime that add-on mess up your plan...

Re: issues service

larryclancy — Mon, 16 Jan 2017 15:21:52 GMT

Thanks it's all good moderator fixed and credited me back thank you for all support

Re: issues service

srlawren — Mon, 16 Jan 2017 18:45:29 GMT

@larryclancy glad you are fixed up! and welcome to the Public Mobile community 🙂

Re: issues service

ace33j — Wed, 08 Feb 2017 15:50:55 GMT

Also having issues with no calling service.

Re: issues service

srlawren — Wed, 08 Feb 2017 19:56:55 GMT

@Shazia_K can you please connect with @ace33j?

Re: issues service

Shazia_K — Wed, 08 Feb 2017 20:03:40 GMT

Hello @ace33j,

I'm sorry to hear you are having a no service issue,

I'd be glad to help you out! 🙂

Can you please send me a private message with your Public Mobile phone number?

Thanks,

Shazia