topic Re: Can't get SIM to work in Get Support

Can't get SIM to work

cltjames — Wed, 05 Jan 2022 06:35:23 GMT

I've been with Public over a few months now and I've had no issues on my old LG X Power which I bought outright from Freedom. I recently bought a used Google Pixel. It worked flawlessly when I put my buddy's Virgin SIM into it, yet when I put my Public SIM it says, "SIM not provisioned". I tried setting the APN manually, but it will not allow me to change to the proper MNC. What should I do?

Re: Can't get SIM to work

MacMe — Thu, 30 Aug 2018 00:30:12 GMT

Have you tried removing and re-inserting the SIM or resetting your network settings?

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 00:31:04 GMT

Yes.

Re: Can't get SIM to work

will13am — Thu, 30 Aug 2018 00:55:23 GMT

@cltjames, are you able to try the SIM card in a different phone just to make sure that it is not bad? Can you put the SIM back into your old phone to see if it is still working? I assume that has been tried.

SIM not provisioned is a response for a SIM that is no longer activate on the network. I get that response when I put an old Rogers SIM into my phone to speed up the OTA updates. By chance is the account in suspension at the moment?

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 01:23:07 GMT

It didn't work on my buddy's phone. It's been less than a week since my old phone broke. I don't think my SIM would be deactivated.

Re: Can't get SIM to work

popping — Thu, 30 Aug 2018 01:34:23 GMT

@cltjames wrote:
It didn't work on my buddy's phone. It's been less than a week since my old phone broke. I don't think my SIM would be deactivated.

You old phone may not be broken. Your PM plan may be inactive/suspended/canceled.

1. Login to your PM account. What is the status of your account?

2. Click on [Plan and Add-Ons] tab. What is the phone number shown on the Plan and Add-Ons page?

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 02:01:47 GMT

My old phone is definitely broken. Physically broken. My account says active and my phone number hasn't changed. Time to switch providers I think.

Re: Can't get SIM to work

Anonymous — Thu, 30 Aug 2018 02:06:44 GMT

@cltjames wrote:
My old phone is definitely broken. Physically broken. My account says active and my phone number hasn't changed. Time to switch providers I think.

Switch providers? For a dead phone? Lotsa cheap phones to be had to activate on PM.

Re: Can't get SIM to work

Dunkman — Thu, 30 Aug 2018 02:08:48 GMT

You may want to try to contact one of the moderators to see whether they can help your situation. Problem is that the wait times are 1-2 days for moderator to respond.

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M…

Recommendation: do not send multiple message to moderators. Each new message will put you further down the job list.

Or just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 02:58:26 GMT

@z10user4 I have a different phone. Read my first post. Yeah Im just going to switch. This is ridiculous.

Re: Can't get SIM to work

Anonymous — Thu, 30 Aug 2018 03:20:08 GMT

@cltjames wrote:
@z10user4 I have a different phone. Read my first post. Yeah Im just going to switch. This is ridiculous.

Sorry.

Did you ever send a note to the mods as suggested? Did they ever get back to you?

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 11:33:47 GMT

I sent one around 6 yesterday.

Re: Can't get SIM to work

Anonymous — Thu, 30 Aug 2018 14:00:38 GMT

Good. At least give'em a chance.

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 19:16:04 GMT

Yeah I'm not waiting 2 days for a response.

Re: Can't get SIM to work

Anonymous — Thu, 30 Aug 2018 20:02:38 GMT

@cltjames wrote:
Yeah I'm not waiting 2 days for a response.

Suit yourself.

Some might be interested to know what you're going to from what you had.

Re: Can't get SIM to work

cltjames — Thu, 30 Aug 2018 20:41:17 GMT

Public - 37 bucks a month (autopay, 90 day cycle, one refer a friend) gets me unlimited global text, unlimited province wide talk, 1gb at 4g lte a month. However, piss poor customer service is the other end of that coin.

Koodo - 35 bucks a month - 2 gb of 4g lte a month, unlimited canada wide talk, unlimited global text and picture, and they actually have customer service. Or 10gb a month for 56 bucks.

Re: Can't get SIM to work

Anonymous — Thu, 30 Aug 2018 21:08:38 GMT

@cltjames wrote:
Public - 37 bucks a month (autopay, 90 day cycle, one refer a friend) gets me unlimited global text, unlimited province wide talk, 1gb at 4g lte a month. However, piss poor customer service is the other end of that coin.

Koodo - 35 bucks a month - 2 gb of 4g lte a month, unlimited canada wide talk, unlimited global text and picture, and they actually have customer service. Or 10gb a month for 56 bucks.

Nice. I gotta admit I'm entertaining Koodo. I'm changing PM down a little on my next renewal and then getting add-ons.

Looking at Koodo, maybe I would get the $15 base and then add the add-ons.

My needs/wants are way less than what they used to be so I'm looking at these other options.

They match the base plan of $25 that I'm moving to with PM (and then the add-ons).

I'm not interested in these huge data giveaways as I don't have a need for it. Now, unlimited Canada/US for $10 I'd be all over 🙂 Never gonna happen.

Re: Can't get SIM to work

stonechucker — Thu, 30 Aug 2018 22:16:09 GMT

@cltjames, you said you were using a buddy’s phone. It that phone unlocked, or at least a Telus branded locked phone? Is it compatible with Public Mobile?

You May only need to purchase a new device. Yes I know you’re interested in other deals right now, just saying a new phone might be the quick answer.