topic Re: Rewards in Get Support

Rewards

BeckyM — Tue, 04 Jan 2022 10:14:53 GMT

Friend lost phone and deactivated account for one day but reactivated following day. Received text from PM that rewards payment will be less next month. Will I get it back the next month since account is active again?

Re: Rewards

Anonymous — Tue, 09 Nov 2021 20:27:31 GMT

@BeckyM

not loss any rewards is will keep it in account, is it not in SIM card.

Re: Rewards

Anonymous — Tue, 09 Nov 2021 18:46:40 GMT

@BeckyM

just to you know for Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: Rewards

softech — Tue, 09 Nov 2021 18:47:33 GMT

@BeckyM did your friend explicitly put the account Lost/Stolen status and then reactivate after? If so, very likely that the reward won't automatically apply it back.

Logon to My Account and check. He might need to contact PM Support to manually add the rewards back

Re: Rewards

hairbag1 — Tue, 09 Nov 2021 18:47:37 GMT

@BeckyM wrote:
Friend lost phone and deactivated account for one day but reactivated following day. Received text from PM that rewards payment will be less next month. Will I get it back the next month since account is active again?

Yes....next renewal will see regular rewards applied.

Re: Rewards

pkaraa — Tue, 09 Nov 2021 20:18:08 GMT

If you dont see the rewards back next billing cycle then create a ticket.

Re: Rewards

darlicious — Tue, 09 Nov 2021 22:52:42 GMT

@BeckyM

This is a normal message when a referral suspends their account via lost/stolen...even for 30 seconds. Pm used to send out a text saying you gained a referral when that same referral would resume their service. They no longer do this nor do you get a text when a referral ports out or has their account cancelled and deactivated.

When a referral suspends their service via lost/stolen you will almost immediately recieve this text during regular business hours. If you log into your self serve account at that time you will see both the $1 reward (pending) disappear along with the last 4 digits of their phone number. Once they resume their service both the $1 reward and their phone number return to the rewards page in your self serve account.

I currently have 12 referrals. One is suspended via lost/stolen. The $1 reward and their last 4 digits of their phone number do not show up in my rewards section of my account until it is unsuspended and reactivated.

Re: Rewards

Yummy — Tue, 09 Nov 2021 22:57:41 GMT

@darlicious

Holly Molly! You referred half of BC to PM.

You should change your ID to WunDarLicious. Amazing...!

Re: Rewards

darlicious — Wed, 10 Nov 2021 00:12:52 GMT

@Yummy

I have moved onto referring from the bf's account. 1 down 7 more to go....

Re: Rewards

softech — Wed, 10 Nov 2021 00:21:19 GMT

$116 available fund??

if PM makes a commercial about Free for Life phone service.. guess who should be on the commercial? LoL

Re: Rewards

Anonymous — Wed, 10 Nov 2021 00:25:25 GMT

@softech : Some time ago a member exposed their balance and it was 4 digits.

And have you "met" computergeek541? How do you suppose he knows the max referral payout? 🙂

Re: Rewards

darlicious — Wed, 10 Nov 2021 00:26:24 GMT

@softech

Lol....you should see the balance on my $10 account that is my community account!😁

Re: Rewards

pkaraa — Wed, 10 Nov 2021 03:14:41 GMT

wow. Someday I ll have that kind of referrals. 🙂