topic Re: Porting from chatr to Public Mobile did not go through in Get Support

Porting from chatr to Public Mobile did not go through

jolivesman — Wed, 05 Jan 2022 06:35:08 GMT

Hi,

I just ported my number yesterday evening and it hasn't gone completely through. I can make outgoing calls and receive texts but cannot receive any incoming calls to my Public Mobile phone. I used a pin number for porting as I didn't have the account number at the time. Could that be the problem? Could Mod please take a look @Saray_O

Re: Porting from chatr to Public Mobile did not go through

ajanda — Sun, 15 Jan 2017 20:10:41 GMT

Hi @jolivesman your port is stuck it just went through 50-50. A fellow PM member experieced the excat same problem during the Fall 2016 promo. Using the Account # should always be the first option when porting. Contact Chat-R customer service and ask for the account number. Then Private message the mod with all your Chat-R information and they should be able to take care of everything else.

How to private msg a Mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/td-p/85858

*** Do not post any of this info on the community forums

Re: Porting from chatr to Public Mobile did not go through

jolivesman — Sun, 15 Jan 2017 20:15:27 GMT

Thanks ajanda! I just sent a private message so I'm waiting on a reply.

Re: Porting from chatr to Public Mobile did not go through

ShawnC13 — Sun, 15 Jan 2017 21:05:55 GMT

@jolivesman who did you send the message to I think Mary is the mod that is on today

Re: Porting from chatr to Public Mobile did not go through

will13am — Sun, 15 Jan 2017 21:37:27 GMT

I just checked @Saray_O is online at the moment. OP, after you send the private message, I suggest you continue to use your Chatr SIM until it stops working. It is the best indication of a completed port.

Re: Porting from chatr to Public Mobile did not go through

jolivesman — Sun, 15 Jan 2017 22:59:09 GMT

I sent the message to Saray but haven't gotten a response yet.

Re: Porting from chatr to Public Mobile did not go through

jaswest2754 — Sun, 15 Jan 2017 23:08:38 GMT

They close shop at 4:30 on Sunday but they will be back at 9 am est and start replying again. Best of luck. The PM moderators are great!

Re: Porting from chatr to Public Mobile did not go through

Shazia_K — Mon, 16 Jan 2017 14:26:51 GMT

Hello @jolivesman,

Sorry to hear about the porting issue.

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia