topic Re: Incomplete port, please solve the problem ASAP in Get Support

Incomplete port, please solve the problem ASAP

S_S — Wed, 05 Jan 2022 06:35:05 GMT

Hi, dear moderators,

I chose Public Mobile plan and transferred my cellphone no. from Fido a week ago.

Now I have a problem, I cannot receive a phonecall, only can dial out a number.

I sent you a private message yesterday but got no response.Please check my private message and get back to me ASAP. Thanks!

Re: Incomplete port, please solve the problem ASAP

popping — Wed, 29 Aug 2018 17:28:34 GMT

@S_S

You Fido number is not fully ported to PM.

You can use your Fido SIM for incoming and outgoing calls/text for now until it is dead. Then, use the new PM SIM as your port is completed..

You need to send a private message to moderator to fix your port.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incomplete port, please solve the problem ASAP

mimmo — Wed, 29 Aug 2018 17:28:55 GMT

Didn't you start the same topic yesterday? No need to post a second one.

Re: Incomplete port, please solve the problem ASAP

srlawren — Wed, 29 Aug 2018 17:49:19 GMT

@mimmo wrote:
Didn't you start the same topic yesterday? No need to post a second one.

@mimmo exactly.

@S_S in addition to what @mimmo said, the only thing you can do now is wait for the mods to respond, ~~but you should already know this~~. EDIT: my apologies, I mistook you for @Anonymous.

Re: Incomplete port, please solve the problem ASAP

PJC — Wed, 29 Aug 2018 19:23:58 GMT

@srlawren wrote:
@mimmo wrote:
Didn't you start the same topic yesterday? No need to post a second one.
@mimmo exactly.

@S_S in addition to what @mimmo said, the only thing you can do now is wait for the mods to respond, ~~but you should already know this~~. EDIT: my apologies, I mistook you for @Anonymous.

Hahaha didn't realize they were different users until you pointed it out.