topic Re: Cannot make long distance calls in Get Support

Cannot make long distance calls

yanqc — Wed, 05 Jan 2022 06:35:01 GMT

Hi,

A long distance call has been cut yesterday. When I tried to call back, a voice said that I didn't have a long distance option. Though, I've had this option since I signed up with Public mobile and I never ran out :

Current Add-Ons

400 min Intl Long Distance (Incl Canada & US) - $15.00

My billing cycling just happened on august 10th for the next three months and there's no way I ran out of time since I called maybe 2 or 3 times.

Am I the only one in this situation? How can this be corrected?

Thanks,

Re: Cannot make long distance calls

KMG — Wed, 29 Aug 2018 16:31:29 GMT

Just to confirm - do you have local calling included with your plan?

Try putting +1 in front of the number you are trying to call, that sometimes works.

Re: Cannot make long distance calls

yanqc — Wed, 29 Aug 2018 16:37:29 GMT

Yes

"Unlimited Provincial Talk/Appels Illimités dans la Province"

and, the +1 is already recorded in the phone number. Like I said, I never had a problem before.

Re: Cannot make long distance calls

popping — Wed, 29 Aug 2018 17:24:32 GMT

@yanqc

Renewal is only renewing your 120 days plan - NOT your add-on.

Add-on minutes does not expires until all consumed.

My guess that you had used all 400 minutes unless you added another long distance recently.

If you have unused long distance minutes in your add-on, send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make long distance calls

daredogg — Wed, 29 Aug 2018 18:44:14 GMT

I think @popping is correct. You may have mistaken the "add-on" as a permanent thing. Add-ons are one time items added to your account. In this case, you added 400 minutes of LD and it's slowly been declining. Here's a screenshot from my account...

I've now used 343 out of the 400 allotted minutes. As soon as I use up the 400th minute, this line will disappear from the My Data & Add-Ons section. More than likely if you log into your account, you won't see any LD minutes listed, as they're now used up.

Re: Cannot make long distance calls

yanqc — Wed, 29 Aug 2018 19:30:21 GMT

Thank you for your answers,

It makes total sense now!

Re: Cannot make long distance calls

paking07 — Thu, 19 Nov 2020 02:44:05 GMT

Hi i bought a add on for international call but i cant use it i think i need to activate the long distance call. I try call but it say my plan is not included with long distance call

Re: Cannot make long distance calls

JK8 — Thu, 19 Nov 2020 02:52:00 GMT

@paking07 wrote:
Hi i bought a add on for international call but i cant use it i think i need to activate the long distance call. I try call but it say my plan is not included with long distance call

Buying an add on is a 2 step process:

1. Add funds to your account

2. Buy the add on

What add on did you purchase and where are you calling?