topic Re: top up issue - next due day is not correct in Get Support

top up issue - next due day is not correct

neil2085 — Wed, 05 Jan 2022 06:35:01 GMT

Yeaterday(Jan 14,2017) I top up my account and changed plan from 30 days to 90 days plan.
My credit card is charged $158, but my account next expired day is Apr 13,2017.
I think the reason is that I clicked the wrong button when I change the plan to 90 days,it should be started from next due day.
do you know how to fix it? my account next due day should be May 13,2017( 30 days plan + 90 days plan) since I was charged $158.

By the way, I try to send email to public mobile, but it always give the error that the email does not match.I am sure the email is right and same on my profile.

Thanks

Neil

Re: top up issue - next due day is not correct

SD08 — Sun, 15 Jan 2017 14:54:08 GMT

Looks like you'll need the help of a moderator to adjust this. The best way to contact them is to send them a private message with your account phone number, or you can tag one of them in your thread here. Like so: @Saray_O

More info on contacting moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Community-Moderators/ta-p/76452

Re: top up issue - next due day is not correct

will13am — Sun, 15 Jan 2017 15:30:04 GMT

Send a private message to a moderator, ask nicely and I am sure they will adjust the start date. Sorry, @SD08, I am sounding like your echo here. I slipped in the words ask nicely. For situations like this, it's not an entitlement that the change be made. Some carriers would likely say too bad, so sad, no returns. From what I have seen, honest mistakes by the customer are corrected without fanfare.

Re: top up issue - next due day is not correct

Shazia_K — Mon, 16 Jan 2017 14:22:42 GMT

Hello @neil2085,

Sorry to hear about this,

Can you please check your private messages? I have sent you a reply back 😉

Thanks,

Shazia