topic Re: Self serve account lockout in Get Support

Self serve account lockout

zoeylu — Wed, 05 Jan 2022 06:34:59 GMT

My self serve account is locked out, and not able to reset the password either, anyone can help??

Re: Self serve account lockout

mimmo — Wed, 29 Aug 2018 15:43:04 GMT

@zoeylu@Password reset is broken need to contact mods to reset

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Toronto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, but can be up to 48 hours.
There is no need to send multiple messages.

Some good posts/reads:

Search PM-GUIDE (remove "-") to find some great posts and answers to many common questions

Re: Self serve account lockout

zoeylu — Wed, 29 Aug 2018 15:52:42 GMT

i did, i sent the message yesterday and still waiting for their reply...

Re: Self serve account lockout

mimmo — Wed, 29 Aug 2018 16:02:33 GMT

They are on a 24-48 hour reply time currently

Re: Self serve account lockout

KMG — Wed, 29 Aug 2018 16:06:22 GMT

I thought they had fixed this, but I guess not (according to the update).

https://productioncommunity.publicmobile.ca/t5/Announcements/Delay-in-receiving-Self-Serve-password-reset-email/m-p/268392

Re: Self serve account lockout

zoeylu — Wed, 29 Aug 2018 16:10:26 GMT

can't believe it takes so long to reply, the service is really disappointed.

Re: Self serve account lockout

Mary_M — Wed, 29 Aug 2018 16:33:19 GMT

Hey @zoeylu,

I can confirm that we have received your message. I know that it's taking longer than expected to receive a reply and we're doing what we can to answer as fast as we can. Rest assured that someone will get back to you.

Kind regards,

Mary

Re: Self serve account lockout

zoeylu — Wed, 29 Aug 2018 19:48:20 GMT

Can someone please slove this today? my parents are out of province and they are unable to use the phone, i need to buy the add-ons for them urgently, thanks for understanding.

Re: Self serve account lockout

KMG — Wed, 29 Aug 2018 20:09:34 GMT

Unfortunately, you have no choice but to wait for someone from the Moderator Team to answer your private message. Community members can only offer advice, they cannot access your account.

Re: Self serve account lockout

Nikki19761972 — Thu, 30 Aug 2018 02:36:41 GMT