topic Re: Multiple Phones in Get Support

Multiple Phones

Heavyrocker — Wed, 05 Jan 2022 06:34:49 GMT

Can we have more than one phone working on this network,i seem to be having problems connecting my new Zen phone 3 Max ,i still have my moto g running.

Re: Multiple Phones

ShawnC13 — Sat, 14 Jan 2017 23:19:14 GMT

@Heavyrocker what do you mean? Are you transfering the sim between phones or do you mean 2 different numbers on 2 phones

Re: Multiple Phones

xCameron94x — Sat, 14 Jan 2017 23:29:56 GMT

you can use the same SIM card for different phones (put sim card into phone B if phone A isnt working well). Its what I do sometimes. As long as the sim cards are the same size (nano-nano, micro-micro)

Re: Multiple Phones

will13am — Sat, 14 Jan 2017 23:32:01 GMT

Please elaborate on what is meant by problems connecting? Is there absolutely no connectivity, or is there a connection, but no data. There are many models of zenfone 3 max. Use this site to check phone compatibility on the Public Mobile network.

http://willmyphonework.net

Assuming you can connect, but have no data, check the APN configuration on the phone.

http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

If these two checks are done, your phone should work.

Re: Multiple Phones

dohadotahmed — Sat, 14 Jan 2017 23:48:49 GMT

Please try to search the mobile network manually after putting the sim in you New phone instead of automatic search for the networks.
You have to wait about 2 mins for the search to complete.
The search will give you a list of mobile operators. Select the public mobile LTE.
If you have success with this then the next step is to configure your APN for data and mms by following the second step mentioned by @will13am

Re: Multiple Phones

will13am — Sat, 14 Jan 2017 23:52:54 GMT

@dohadotahmed wrote:
Please try to search the mobile network manually after putting the sim in you New phone instead of automatic search for the networks.
You have to wait about 2 mins for the search to complete.
The search will give you a list of mobile operators. Select the public mobile LTE.
If you have success with this then the next step is to configure your APN for data and mms by following the second step mentioned by @will13am

You need to be careful using manual connection on a phone. The selection survives reboot and since there's no indication of its selection, it can cause unnecessary angst if the phone is used on another network. Always try using auto connection first. If it fails then try manual.

Re: Multiple Phones

Heavyrocker — Sun, 15 Jan 2017 00:39:59 GMT

I did not transfer sim card from my moto g phone to my new Zenpone,am i suppose to do this?BTW...i have the MULTI SIM card in my new Zen phone installed,its from Virgin Mobile.Ill try the moto g sim card and see what happens

Re: Multiple Phones

dohadotahmed — Sun, 15 Jan 2017 00:38:16 GMT

Yes obviously you have to do that otherwise how can you use the phone?

Re: Multiple Phones

Heavyrocker — Sun, 15 Jan 2017 00:50:26 GMT

Thank you,im kinda new to the sim card thing but i just slid in the card from my old moto g into my new Zenpone and all perfect....BTW...this phone is worth more than the $199

Re: Multiple Phones

Vickel — Sun, 15 Jan 2017 03:16:25 GMT

Looks like you it all sorted out

any other questions just ask the community, Very knowledgable.