topic Re: Generic error on self serve in Get Support

Generic error on self serve

dohadotahmed — Wed, 05 Jan 2022 06:34:47 GMT

After I sign up my self serve I got the error message when tap on the "plans and add ons"

Generic Error
Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

The other 3 tabs overview, my profile and payment can be accesses without any problem. Does someone can confirm if the specified tab on self serve is down now?
I tried to logout and login again...same issue. Thanks.

Re: Generic error on self serve

Mary_M — Sat, 14 Jan 2017 22:03:55 GMT

Hey @dohadotahmed,

Sorry to hear that you can't access your self-serve account! I'll actually need to submit a ticket and have our technical team fix, can you please send me your phone number via private message?

Thank you,

Mary

Re: Generic error on self serve

dohadotahmed — Sat, 14 Jan 2017 22:10:43 GMT

Thanks @Mary_M for your kind and quick response. After I read your reply I do login again and there is no error now. I think it's a system glitch. Now everything is working properly.
You are the best!!!

Re: Generic error on self serve

Mary_M — Sat, 14 Jan 2017 22:13:54 GMT

Thank you for the update @dohadotahmed

Glad I could help 🙂

Mary

Re: Generic error on self serve

zhadj030 — Sat, 14 Jan 2017 22:36:58 GMT

I myself was actually never able to access to that tab specifically since I joined PM.

I always get around it by cliking on my rewards on the main page and that will take me to that page, But never directly. I though since it is not really a priority and I have a workaround it It wouldn't matter but it seems like I wasnt the only one/