topic Re: can't make outgoing calls in Get Support

can't make outgoing calls

scyther — Tue, 04 Jan 2022 09:44:06 GMT

The Minutes haven't been used up.

Can still receive calls and go online, bit no outgoing calls.

Reset phone, checked Sim.

No dice.

Now what?

Re: can't make outgoing calls

HALIMACS — Wed, 29 Dec 2021 16:48:59 GMT

@scyther

If you're on a minute limited plan, check the details under your My Data and Add-Ons section in self-serve.

It'll look like this:

If you ARE out of minutes, you can purchase 500 additional for $5, great deal. You'll know you're out of minutes if there is no line showing on your picture above.

EDIT: Further, have you received the text from Public Mobile in the last couple of weeks to add the bonus holiday data and minutes? If so, make sure to reply "YES" to get 500 additional bonus minutes, which CAN be used for Canada-wide calling as well as many international destinations.

Re: can't make outgoing calls

Anonymous — Wed, 29 Dec 2021 16:48:18 GMT

@scyther

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

you can try to test your SIM card in another device to you know the issue from SIM card network or your device issue.

Re: can't make outgoing calls

Triguy — Wed, 29 Dec 2021 16:52:42 GMT

Try rebooting your phone. Also try dialing 1+area code.

Re: can't make outgoing calls

esjliv — Wed, 29 Dec 2021 16:59:34 GMT

@scyther wrote:
The Minutes haven't been used up.
Can still receive calls and go online, bit no outgoing calls.
Reset phone, checked Sim.
No dice.
Now what?

@scyther

Try forcing your Mobile Connection to the 3G / WCDMA ONLY network on your device (temporarily). Outgoing calls work now?

What would also be good to know is, were you ever able to make outgoing calls?

Are you a new or existing customer?

If you are a new customer, can you try your SIM into another working phone to see if outgoing calls work then?

If not, and you DID confirm you have outgoing minutes left under your overview section, then ask CSA to look into your account.

Two ways to contact CSA:

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support) by clicking on the bottom, right chat bubble.
OR
2- Private message the Customer Support here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can't make outgoing calls

softech — Wed, 29 Dec 2021 17:01:01 GMT

@scyther what plan do you have ? $15?

What is showing on your My Account's My Data & Add-ons?

What was the recording saying? did it say You are no more minutes?