topic Re: Cancelling public mobile account in Get Support

Cancelling public mobile account

LMcElrea — Tue, 04 Jan 2022 10:14:42 GMT

Hello, I have just switched my phone number over to Rogers from Public Mobile. I was on an auto-payment plan with public mobile and would like to make sure my account is canceled so I do not get charged next month. However, I can no longer log in to my public mobile account to cancel it. Does this mean my account has been deactivated? Do I still need to cancel my auto-pay? If so, How do I do this if I cannot log in to my account? I tried changing passwords and everything...that is not it. Thank you 🙂

Re: Cancelling public mobile account

Anonymous — Tue, 09 Nov 2021 22:42:41 GMT

@LMcElrea

because when you port your old number to another compnay your account is will be closed immediately.

Re: Cancelling public mobile account

t_p — Tue, 09 Nov 2021 22:47:04 GMT

@LMcElrea wrote:
Hello, I have just switched my phone number over to Rogers from Public Mobile. I was on an auto-payment plan with public mobile and would like to make sure my account is canceled so I do not get charged next month. However, I can no longer log in to my public mobile account to cancel it. Does this mean my account has been deactivated? Do I still need to cancel my auto-pay? If so, How do I do this if I cannot log in to my account? I tried changing passwords and everything...that is not it. Thank you 🙂

@LMcElrea

If your porting to Rogers is completed, your account at PM has been deactivated. Nothing else needs to be done on your end.

Edit: However keep an eye on your credit card statements for a couple months just in case there are still errant charges from PM. If it happens, contact PM or your bank for assistance.

Re: Cancelling public mobile account

Yummy — Tue, 09 Nov 2021 22:47:52 GMT

In ideal world, when you port your number out of PM, your account is closed - deactivated and you are NOT PM customer anymore.

But, people did report being charged even after porting out.

You should ask this question before you renegaded and answer would be - remove your credit card from PM and cancel autopay.

Now you have to leave at least a month in fear of PM charging you 'by accident'...

Re: Cancelling public mobile account

Anonymous — Tue, 09 Nov 2021 22:50:54 GMT

@LMcElrea

you can keep eye on your credit card if public mobile charges, if you are worried

you are free to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
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Good Luck..

Re: Cancelling public mobile account

Triguy — Tue, 09 Nov 2021 23:07:42 GMT

If you can't log into your account then that is a good indication that it has been closed. You could keep an eye on your credit card statement to make there are no additional charges.

Re: Cancelling public mobile account

hTideGnow — Tue, 09 Nov 2021 23:43:24 GMT

@LMcElrea Once number is ported, your PM account will be closed. Account is closed PM won't charge you anymore. You can try to access to My Account and you shouldn't be able to login.

From time to time, we saw people with issues that Autopay didn't stop. But this is rare. Since you cannot login to My Account, there is nothing you can check. Please monitor your credit card payment for the coming month. If there is any dispute, message PM and they will fix it and refund.

Re: Cancelling public mobile account

Lehaha — Tue, 09 Nov 2021 23:55:25 GMT

Good question, I would like to to know too

hopefully it’s successful but also you can call your bank to block PM charge you just make sure:)

Re: Cancelling public mobile account

hTideGnow — Tue, 09 Nov 2021 23:59:38 GMT

@Lehaha wrote:
Good question, I would like to to know too
hopefully it’s successful but also you can call your bank to block PM charge you just make sure:)

@Lehaha I think blocking the transaction on the credit card level is hard. From what I know PM payment does not consider as a reoccurring payment on the CC side (probably because it runs every 30 days and not monthly), so I dont think you can ask CC to block it

But.. it is rare that Autopay will keep charging after account closed. It did happen, but very rarely. So, relax and should be good

Re: Cancelling public mobile account

Anonymous — Wed, 10 Nov 2021 00:19:17 GMT

@hTideGnow :

Re: Cancelling public mobile account

hTideGnow — Wed, 10 Nov 2021 01:48:33 GMT

@Anonymous thanks for the screenshot. So, it is done via locking the card and not rejecting particular transaction request. So, expect no transaction going through that day, have to hope no other reoccurring one on the same day.

Also , just checked my own credit card, non RBC, I don't see such option., so i think it's YMMV or you have to call the card centre for a temporary lock. for a day or two

Re: Cancelling public mobile account

Anonymous — Wed, 10 Nov 2021 03:10:28 GMT

@hTideGnow : Of course there are all the different institutions issuing cards but it was a reply to the question of how hard it might be. Indeed...YMMV.

Re: Cancelling public mobile account

hTideGnow — Wed, 10 Nov 2021 03:21:15 GMT

@Anonymous yup.. understand.. something possible for OP to explore

thanks

Re: Cancelling public mobile account

CountyDownIeUk — Wed, 10 Nov 2021 03:37:00 GMT

@Yummy wrote:
In ideal world, when you port your number out of PM, your account is closed - deactivated and you are NOT PM customer anymore.
But, people did report being charged even after porting out.
You should ask this question before you renegaded and answer would be - remove your credit card from PM and cancel autopay.
Now you have to leave at least a month in fear of PM charging you 'by accident'...

And that they still have your credit card information for months and months...until you receive a new card.

Re: Cancelling public mobile account

darlicious — Wed, 10 Nov 2021 04:09:38 GMT

@hTideGnow

If you have an app or log into your online account for your credit card ie. pc financial or Canadian Tire financial services you can put your card on hold.

Re: Cancelling public mobile account

pkaraa — Wed, 10 Nov 2021 04:34:01 GMT

Ideally The credit card shouldnt be charged for your autopay as your account will be closed as soon as you port your PM number to other provider. check your CC for any charges by Koodo or PM at next renewal date. If there is any charges, create a ticket with support to get this credit back.

Re: Cancelling public mobile account

LMcElrea — Wed, 10 Nov 2021 17:29:38 GMT

Thank you for your response.