topic Re: anybody can help me to reset password? in Get Support

anybody can help me to reset password?

joannachiyl — Wed, 05 Jan 2022 06:33:07 GMT

I can't access my account this morning. It said it's wrong password (actually, I never changed my password). I tried to reset password again, but it doesn't work. I need help now. Thanks.

Re: anybody can help me to reset password?

CaNuCk07 — Thu, 12 Jan 2017 15:28:19 GMT

@joannachiyl one of the moderators can assist with your password if you're unable to self serve it.

@Shazia_K

Re: anybody can help me to reset password?

joannachiyl — Thu, 12 Jan 2017 15:30:27 GMT

how to do now? please let me know. Thanks.

Re: anybody can help me to reset password?

will13am — Thu, 12 Jan 2017 15:35:06 GMT

@joannachiyl wrote:
how to do now? please let me know. Thanks.

@CaNuCk07has tagged a moderator who will provide assistance. Please wait a bit and you will be contacted.

Re: anybody can help me to reset password?

Shazia_K — Thu, 12 Jan 2017 16:10:49 GMT

Hello @joannachiyl,

Can you please check your private messages? we have sent you some info in regards to your account 😄

Thanks,

Shazia

Re: anybody can help me to reset password?

Luddite — Thu, 12 Jan 2017 17:30:10 GMT

In case you are not familiar with private messaging read this: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

Resetting your account is time sensitive so follow up as soon as you receive the message.