topic Ported Out to Koodo in Get Support

Ported Out to Koodo

thenighthawk — Wed, 05 Jan 2022 06:32:42 GMT

Hi,

I ported my PM number out to Koodo recently and now I can't log into my PM account. Is that normal? I wanted to log into my PM account to disable auto-pay? Any advice would be appreciated.

Re: Ported Out to Koodo

SD08 — Wed, 11 Jan 2017 18:40:31 GMT

Yes, that's how it works. When you port a number out, it immediately cancels your account. The self-serve might still let you have access for a bit, but eventually you get locked out of that too.

Re: Ported Out to Koodo

thenighthawk — Wed, 11 Jan 2017 18:40:06 GMT

Thanks. So, I don't need to be worried about Auto-Pay charging my CC on Jan 31st?

Re: Ported Out to Koodo

MoreYummy — Wed, 11 Jan 2017 18:44:59 GMT

@thenighthawkAfter the service is cancelled, there is no more auto charge.

Re: Ported Out to Koodo

CaNuCk07 — Wed, 11 Jan 2017 18:50:10 GMT

PORT = CANCEL, you're good to go.

Re: Ported Out to Koodo

computergeek541 — Wed, 11 Jan 2017 18:52:40 GMT

@thenighthawk wrote:
Thanks. So, I don't need to be worried about Auto-Pay charging my CC on Jan 31st?

I wouldn't worry about it. At some companies, it is an issues because of the way that the pre-authorized payment is set as a fixed about each month, regardless of the current balance in the account. While those companies really should be disabling the pre-authorized payments at the time of service cancellation, the reality is that sometimes, it sometimes doesn't get done and the customer continues to get charged.

At Public, this shouldn't be a problem. Even if the account closure doesn't automiatically disable auto-pay (which it should), with no active plan, the balance owing at the time of the next renewal date would be $0.00. Since Public Mobile's autopay is said to be "dynamic", I would believe that even if the card remained active on the account (like I said, "if"), it would only be trying to charge that $0 that is owed.

Re: Ported Out to Koodo

rkreddyb4u — Wed, 11 Jan 2017 19:17:23 GMT

ported out to Koodo postpaid or prepaid ? any reasons you would like to share ?

any way public is prepaid, your autopay is cancelled realtime the moment you ported out your number

Re: Ported Out to Koodo

Luddite — Wed, 11 Jan 2017 20:20:55 GMT

@thenighthawk To be safe, check your credit card for any charges from PM a few days after your expected expiry.

In future, when you plan to leave a carrier the first step is to delete your credit card from your account BEFORE your port-out your number.