topic Re: Account Suspended, Auto Pay on, payments made in Get Support

Account Suspended, Auto Pay on, payments made

rhyip — Wed, 05 Jan 2022 06:32:07 GMT

Hi I'm having issues with my daughter's account. It's very important as she's leaving in 2 days for a school trip and her account was suspended.

Account: #

The account was active for maybe a month?

I tried sending a contact us Email but it keeps giving an error saying email doesn't match.

I have set up auto pay and it's supposed to be in February when the next payment is due. I tried paying yesterday of 120$ but it's still not working and asking for money still.

I paid again today and it says balance is now at 240 but it's still suspended. My child is leaving for a school trip THIS Wednesday so its really urgent to get the account working as it's the only way I can contact her. I really need a moderator to fix this issue, very urgent. @Shazia_K

Re: Account Suspended, Auto Pay on, payments made

thelastknight — Mon, 09 Jan 2017 22:08:55 GMT

I had the same problem. I needed the help of a MOD to fix this. In my case, the problem was related to the US Roaming Add on. Did you use that add on recently?

Re: Account Suspended, Auto Pay on, payments made

Shazia_K — Mon, 09 Jan 2017 22:12:54 GMT

Hello @rhyip,

Sorry to hear about this!

Can you please reboot your phone? everything should be good to go.

I also sent you reply to your private message, please view it when you have a moment.

Thanks,

Shazia

Re: Account Suspended, Auto Pay on, payments made

rhyip — Mon, 09 Jan 2017 22:15:45 GMT

Actually now that you mentioned it, yes!!

This is the ONLY account I out of the 6 I have with an issue like this and it's the only one that had roaming. I already paid for the roaming too (I think cause it askes u to top it off and hten activates it right away when you pay).

Hopefully a mod or someone replys to help me fix this. I mean yes we're paying less but if I can't even contact my daughter when I really need it to? whats the point?

*Edit* As I type it, Shazia replied promptly, thank you!

Re: Account Suspended, Auto Pay on, payments made

Froggy — Mon, 24 Dec 2018 22:57:23 GMT

Rebooting did the trick! Thanks!

Re: Account Suspended, Auto Pay on, payments made

Carld123 — Mon, 24 Dec 2018 23:40:37 GMT

@Froggy wrote:
Rebooting did the trick! Thanks!
@Froggy
Awesome.....welcome aboard.....